Posted: 05/11/2026

Closing Date: 05/12/2026

Job Type: Permanent - Full Time

Location: SYDNEY Wide

Job Category: Security Services - AUS

About Us:

With over 36 years’ experience, Glad Group is positioned as a leader in the delivery of integrated property services across Australia.

Job Description

What you’ll be doing

As part of our Security team, you’ll help create safe, secure and welcoming environments for our clients and communities. Working alongside supportive leaders and teammates, you’ll play an important role in protecting people, responding professionally and delivering exceptional service every day.

Key responsibilities include:

- Control Room Operations
- Monitor CCTV surveillance systems, security cameras and other electronic security systems.
- Monitor and respond to security alarms, duress alarms, fire panels and emergency notifications.
- Maintain effective communication with security officers, centre management, facilities management and emergency services.
- Coordinate security responses to incidents and emergencies across the shopping centre.

- Incident Management and Reporting
- Receive, assess, record and escalate security incidents, hazards and emergencies.
- Maintain accurate incident reports, daily occurrence books, control room logs and relevant documentation.
- Monitor ongoing incidents and ensure appropriate follow-up and escalation.
- Assist with investigations by reviewing and preserving relevant CCTV footage in accordance with centre procedures.

- Emergency Response
- Respond promptly to fire alarms, medical emergencies, duress activations, suspicious behaviour and other emergency situations.
- Coordinate emergency responses in accordance with the centre's Emergency Management Procedures.
- Liaise with NSW Police, Fire and Rescue NSW, NSW Ambulance and other emergency services when required.
- Support emergency evacuations, lockdowns and other emergency management procedures.

- Communication and Coordination
- Maintain professional and clear radio and telephone communication with security personnel.




- Dispatch and coordinate security officers to incidents, patrol requests and other operational requirements.
- Monitor security officer activities and provide operational support throughout the shift.
- Ensure all relevant information is communicated during shift handovers.

- Access Control and Security Systems
- Monitor access control systems, restricted areas, loading docks and other designated security points.
- Monitor and report suspicious activities, unauthorised access and potential security breaches.
- Assist with contractor and visitor access procedures in accordance with centre requirements.

- Customer Service and Professional Conduct
- Maintain a skilled and customer-focused approach when dealing with customers, retailers, contractors and centre management.
- Respond to telephone enquiries and security-related requests in a courteous and timely manner.
- Maintain confidentiality and exercise sound judgement when handling sensitive security information.

- General Responsibilities
- Ensure the Control Room remains organised, operational and compliant with site procedures.
- Complete all required operational checks and maintain accurate records.
- Identify and report equipment faults, security system malfunctions and maintenance issues.
- Comply with all Glad Group policies, Westfield site procedures, workplace health and safety requirements and relevant legislation.

Desired Skills and Experience

What we are looking for

- Current NSW Security Licence.
- Previous experience in a security control room or CCTV monitoring environment.
- Demonstrated experience operating CCTV, access control and alarm monitoring systems.




- Strong computer literacy and administration skills.
- Excellent verbal and written communication skills.
- Ability to remain calm, professional and decisive under pressure.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Qualified presentation, reliability and a robust work ethic.
- Ability to work independently and as part of a security operations team.

What we offer you

- Stable and consistent shifts with opportunities across multiple sites.

- Flexible shift options available, including morning, afternoon and evening shifts.

- Genuine career progression and development opportunities within a national business.

- Join a company that values, supports and invests in its frontline teams.

- Full training, onboarding and ongoing support provided.

- Uniform and required equipment supplied.

Why join us?

- Benefit from applicable Award increases and stable employment within a national business.

- Build a long-term career with ongoing training, development and progression opportunities.

- Join a team where your contribution is valued and your work makes a real impact every day.

- Access free and confidential wellbeing support through our Employee Assistance Program for you and your immediate family.

- Be recognised and rewarded through a well-established employee recognition program, including monthly awards and regular appreciation initiatives.

- Employee referral program offering generous bonuses of up to $500 for successful referrals.

Glad Group is a proud Equal Opportunity Employer committed to creating an inclusive and diverse workplace where everyone is valued and respected. We support meaningful action towards Reconciliation and welcome applications from people of all backgrounds, including women and Aboriginal and Torres Strait Islander peoples.

If this opportunity sounds right for you, submit your resume to join the Glad Group team.

MASTER LICENCES:

NSW 409557154, VIC 76321120S, QLD 3199590, ACT 17502081, WA SA40606, SA ISL249412 & NT SFL1081.

📌 Security Officer (Sydney)
🏢 Glad Group
📍 Sydney