NURSE NEXT DOOR IS LOOKING FOR OUR NEXT SUPPORT AT HOME ADMINISTRATION GURU!!

About the role

Reporting to the Care Designer (RN) and supporting management team, you will already have a deep understanding of the Support At Home Program and provide essential administrative support to our office team. A significant part of the role will involve the coordination and administration of government-funded aged care services under the Support at Home program, as well as services provided to private clients.

Key responsibilities

- Providing friendly and professional telephone support, responding to incoming calls and directing enquiries appropriately.

- Coordinating the onboarding and ongoing services of all Associated Providers.

- Entering and maintaining accurate client information, budgets, subsidies and fees within our CRM system.

- Closely monitoring our clients quarterly budgeting to ensure it’s not exceeding over the allocated budget.

- Supporting client onboarding, including preparing and maintaining client files and documentation.

- Assisting with compliance documentation and third-party provider arrangements in conjunction with the Compliance team.

- Coordinating client requests for consumables, equipment, gardening and home maintenance services.

- Supporting Client Coordinators and Client Engagement with day-to-day administrative requirements.

- Assisting the Scheduling team with basic administrative and service-related functions.

- Monitoring administrative inboxes, maintaining records and assisting with general office administration where required.

About you

- Experience and deep knowledge of the Support at Home program.





- Strong organisational skills and exceptional attention to detail.

- Excellent verbal and written communication skills.

- Confidence using Google Drive, Google Sheets, Google Docs and competent in the realm of technology.

- The ability to manage competing priorities, work independently and meet deadlines.

- A professional and friendly telephone manner.

- A strong understanding of confidentiality, privacy and the importance of maintaining accurate records.

- The ability to build positive working relationships with colleagues, clients and associated providers.

- Experience in roster scheduling is desirable but not essential.

About us

At Nurse Next door we are dedicated to delivering flexible in-home care options to those in the aged care and disability sector, helping people to live more fulfilling lives both at home and in the broader community.

We Make Lives Better every day for our clients and care team through our 4 core values:

- Admire People

- WOW Customer Experience

- Find a Better Way

- Passionate About Making a Difference

Nurse Next Door is a certified Great Place to Work. We are looking to build our office team with our next Administration GURU specialising in Support at Home.

The role requires an individual seeking full time work and is willing to join a team that prides themselves on:

- Open Communication.

- Strong Work Ethic.

- Consistency.

- A Outstanding Sense of Humour.

- Team Work and Team Orientated.

The potential candidate will also bring these attributes to our team.

If you believe we are what you are looking for in your next career move, apply today with an updated resume and cover letter.

📌 Support At Home Administrator (Adelaide)
🏢 Nurse Next Door
📍 Adelaide