Join the World of Precision Timekeeping

We are looking for a skilled and detail-oriented Diagnostics & Quick Services Technician to join our Customer Service workshop team in Melbourne.

In this hands-on role, you will be responsible for diagnosing watch repairs, performing quick service interventions, conducting quality control checks, and supporting the delivery of after-sales service across a portfolio of our world-renowned watch brands. You will play a critical role in ensuring exceptional customer experiences by delivering high-quality workmanship while meeting productivity and turnaround time targets.

About the Role

Reporting to the Team Leader, Diagnostics & QC, you will:

- Diagnose and assess mechanical and quartz watches
- Perform battery replacements, water resistance tests and minor repairs
- Identify service requirements and evaluate watch condition
- Conduct quality control checks to meet brand standards
- Record diagnostics, repairs and workflow updates in SAP
- Provide technical support to customer service teams
- Assist customers with while-you-wait services
- Maintain workshop tools, equipment and housekeeping standards
- Support continuous improvement and workshop excellence initiatives

What You'll Bring





We're looking for someone who has:

- Strong attention to detail and manual dexterity
- Experience with precision products, repairs or diagnostics
- Excellent organisational and time management skills
- Confidence using computer systems and data entry tools
- A commitment to quality, productivity and continuous improvement
- Solid communication and teamwork skills
- Experience in service, repair, technical or manufacturing environments preferred
- An interest in watches, luxury products or mechanical craftsmanship

Why Join Us?

- Work with prestigious international watch brands

- Become part of a highly skilled technical workshop team

- Receive ongoing training and development

- Join an organisation committed to quality, precision and customer satisfaction

- Enjoy a collaborative and professional working environment

Apply Now

If you take pride in quality workmanship, enjoy problem solving, and have a keen eye for detail, we'd love to hear from you.

Apply today and become part of a team dedicated to keeping exceptional timepieces performing at their best.

📌 Diagnostics & Quick Services Technician (Richmond)
🏢 Swatch Group
📍 Richmond