The Multi Drop Driver is the final link between ASM’s factory and its customers. Fast, accurate and undamaged delivery is one of the main reasons trade customers choose ASM, so the way each load is checked, restrained, driven and handed over directly affects customer satisfaction and ASM’s reputation. Working largely on their own, the Multi Drop Driver completes multiple deliveries and pick-ups each day to builders, roofers, plumbers, commercial sites and home customers.

The role:

- Delivers ASM products; including flashings, rainwater goods, roof sheeting, purlins and fabricated items – to customers and sites according to the delivery schedule and collects items from pick-up points as required.

- Plans and follows efficient multi-drop routes, adjusting for traffic, roadworks, site access and other unforeseen circumstances.

- Checks, loads and restrains every load so it arrives complete, correct and undamaged.

- Gives every customer a professional, courteous delivery experience, and resolves or escalates issues promptly.

- Keeps accurate delivery and collection records, including proof of delivery.

- Drives safely and legally, keeps the vehicle in good order, and follows all ASM policies and procedures, including health and safety.

POSITION PURPOSE

Aussie Sheet Metal (ASM) is a locally owned and operated, family-run business. It is one of Southeast Queensland’s leading metal manufacturers and roofing wholesalers. Operating from a purpose-built facility in Berrinba, ASM manufactures flashings, rainwater products and custom fabricated sheet metal and aluminium products, including guard rails, walkways and anchor points. It also supplies roofing, fencing and home improvement products to residential, commercial and industrial customers, including Tier 1 commercial projects. Its dedicated installation team, powder coating capability and own truck fleet mean ASM can manufacture, finish, install and deliver across Southeast Queensland and Australia-wide. Built on more than 14 years of serving the local community, ASM is a team of passionate people whose goal is to improve everyone’s life by manufacturing high-quality, Australian-made products. Safety is our overriding principle, and quality is the first step in ensuring customer satisfaction.

The Multi Drop Driver is the final link between ASM’s factory and its customers. Fast, accurate and undamaged delivery is one of the main reasons trade customers choose ASM, so the way each load is checked, restrained, driven and handed over directly affects customer satisfaction and ASM’s reputation. Working largely on their own, the Multi Drop Driver completes multiple deliveries and pick-ups each day to builders, roofers, plumbers, commercial sites and home customers.

KEY RESULT AREAS AND DUTIES

Key result area

Workload

Key activities, duties and expected results

Delivery and pick-up

- Complete all deliveries and pick-ups within the scheduled timeframes, and prioritise urgent deliveries as directed by Dispatch.

- Before departure, check every item against the delivery docket or invoice (product, profile, colour, length and quantity), and make sure the correct items go to the right customer and site.

- Sequence the load to suit the run so each drop can be unloaded safely without disturbing the rest of the load.

- Load, restrain and transport all items securely to prevent damage, using the correct equipment and techniques for loading and unloading, including long sheet and purlin lengths.

- Plan efficient routes to minimise travel time, kilometres, tolls, idling and fuel use, and adjust routes for traffic, road closures and site access.

- On arrival, assess site access and the unloading area, and place goods in a protected, agreed location that will not create a hazard for the customer or the public.

- Collect returns, supplier pick-ups and transfers as scheduled, and check them against the paperwork.

- Help load trucks and keep the yard and loading area tidy when required.

Customer service and communication

- Deal with customer enquiries and concerns promptly, professionally and courteously, and represent ASM well on every site.

- Confirm delivery details and access with customers or site contacts where required.





- Keep Dispatch updated throughout the run, especially about delays, access problems or failed deliveries.

- Report delivery issues, discrepancies, damage and incidents to the relevant person immediately.

Vehicle, records and compliance

- Complete the pre-trip vehicle check before leaving the yard and record it as required.

- Report vehicle defects, mechanical issues and required maintenance immediately via Solbox or to the Operations Manager, and do not drive a vehicle that is unsafe.

- Keep the truck, tray, restraints and equipment clean, serviceable and to standard.

- Complete delivery dockets and proof of delivery accurately in Solbox, and use Odoo as required.

- Follow road rules, load restraint requirements and fatigue management requirements at all times, and use fuel cards, tolls and the company vehicle only for authorised business purposes.

Induction and competency

Required

- Complete the ASM site and WHS induction before the first shift, and any customer site inductions required for site access.

- Work under supervision until signed off as competent on each task, machine or vehicle.

- Only operate equipment, machinery or vehicles you are trained, licensed (where required) and signed off on.

- Take part in toolbox talks, product knowledge sessions and refresher training.

HOW PERFORMANCE IS MEASURED

- Safety and compliance

- Delivery

- Cost and vehicle

- Admin and people

WORK HEALTH AND SAFETY

- Comply with the ASM Safety System, its policies and procedures, and the responsibilities that apply to this position.

- Use correct manual handling techniques and team lifts or mechanical aids for heavy or long items, and apply load restraint in line with the National Transport Commission Load Restraint Guide.

- Keep yourself, customers and the public clear of the load during unloading, and use exclusion zones where needed.

- Report vehicle defects, hazards, incidents and near misses immediately, via Solbox or to your Manager.

- Be fit for work at the start of every shift: do not drive if fatigued or impaired by alcohol, drugs or medication, and follow ASM fatigue management requirements.

- Notify the manager/supervisor immediately if capacity is impaired because of illness, injury, medication (prescription or over the counter), alcohol, drugs, fatigue or otherwise.

- Wear the required PPE on site and at customer sites, including cut-resistant gloves when handling sheet metal.

- Follow each customer site’s rules and induction requirements, including holding a General Construction Induction (White) Card where site access requires it.

CORE COMPETENCIES

Role-specific skills

- Current driver licence for the vehicle class assigned, with a good driving record

- Load restraint

- Forklift licence (desired - only operate if licensed and signed off as competent by ASM)

- General Construction Induction (White) Card, or willingness to obtain one

- Odoo and Solbox (training provided at induction)

- Knowledge of ASM products, profiles and colours (developed on the job)

- Customer interface

- Error reporting and quality management

Person-specific attributes

- Safety-minded

- Methodical planner

- Customer focused

- Reliable and punctual

- Works well alone and as part of a team

- Flexible

- Good time management

- Eager to use AI tools in day-to-day work, and to keep learning and developing with the business

KEY WORKING RELATIONSHIPS

Internal

- Operations Manager

- Dispatch / Customer Service

- Driver team

- Production (flashings, rainwater and fabrication)

- Warehouse and yard

- Installation team

- Management

External

- Customers - builders, roofers, plumbers and home customers

- Site supervisors and contacts on commercial projects

- Suppliers (pick-ups)

INHERENT REQUIREMENTS OF THE ROLE

The physical,



cognitive and psychological requirements below are inherent to the Multi Drop Driver role are those that the employee must be able to perform to safely fulfil the role.

Physical requirements:

- Driving and sitting. Drive a heavy rigid vehicle in Southeast Queensland traffic for extended periods, operating pedals, steering and controls, with regular breaks in line with fatigue requirements.

- Getting in and out of the cab and onto the tray. Step up to and down from the cab and truck tray/deck many times a shift using three points of contact, including in wet conditions.

- Lifting and carrying. Lift, carry and place flashings, rainwater goods, fittings and accessories. Individual items generally up to [20 kg confirm]; heavier items by team lift or mechanical aid.

- Handling long lengths. Team-handle roof sheets, purlins and long flashings up to [XX m confirm] in length, coordinating with others to control the load.

- Pushing, pulling and tensioning. Tension and release ratchet straps and load restraints, fit and remove tarps, and move pallet jacks or trolleys.

- Bending, squatting, kneeling and reaching. Bend, squat, kneel and reach (including overhead and across the tray) to secure, unload and position goods.

- Standing and walking on uneven ground. Stand and walk on construction sites, unsealed driveways, slopes and other uneven surfaces while carrying goods.

- Grip and hand dexterity. Grip and handle sharp-edged sheet metal while wearing gloves; use a mobile device or tablet to record proof of delivery.

- Working outdoors. Work outdoors in all weather, including high summer heat and humidity, rain and early-morning starts.

- Vision and hearing. Vision and hearing that meet the commercial vehicle standards in Austroads’ Assessing Fitness to Drive, including the ability to distinguish product colours and read labels and dockets.

- Forklift operation (if licensed). Operate a forklift to load or unload at the yard or on site, only when licensed and signed off.

Cognitive requirements:

- Sustained attention. Maintain concentration and hazard awareness while driving and working around traffic, plant and people over a full shift.

- Route planning and navigation. Read run sheets, use GPS and local knowledge to plan multi-drop routes, and re-plan quickly when conditions change.

- Accuracy and checking. Check product type, profile, colour, length and quantity against dockets; count and measure accurately; identify discrepancies before leaving the yard and at each drop.

- Load planning and restraint judgement. Judge load sequence, weight distribution and the type and number of restraints needed for different products and load shapes.

- Literacy, numeracy and digital skills. Read and complete dockets and delivery paperwork, and use Solbox, Odoo and a mobile device to record deliveries, defects and incidents.

- Independent decision-making. Decide without direct supervision whether a site is safe to access and unload, when to stop work, and when to contact Dispatch or the Operations Manager.

- Compliance knowledge. Understand and apply road rules, load restraint, fatigue and ASM safety requirements, and remember site-specific rules.

Psychological requirements:

- Working alone. Work independently and remotely from the team for most of the shift, staying motivated and following procedures without supervision.

- Time pressure and change. Manage a tight delivery schedule, urgent additions and last-minute changes calmly while keeping safety first.

- Traffic and road stress. Stay composed in heavy traffic, roadworks, delays and difficult site access, and avoid risk-taking to make up time.

- Customer interaction. Communicate professionally with a wide range of customers and site supervisors, including handling complaints or frustrated customers respectfully and escalating where needed.

- Incident response. Respond appropriately to incidents, breakdowns or damaged loads: make the area safe, report, and follow instructions.

- Reliability and integrity. Be dependable and punctual, and act honestly with company property, customer goods, fuel cards and records.

- Routine and early starts. Sustain performance across repetitive tasks, early starts and physically demanding days.

📌 Multi Drop Driver (Berrinba)
🏢 Aussie Guard Rail T/AS Aussie Sheet Metal
📍 Berrinba