Are you organised, outgoing and someone who makes things happen? We want to hear from you!

Do you love being organised, working with people and finding solutions? Are you someone who sees what needs doing and just gets stuck in? If you're proactive, confident, adaptable and enjoy a role where no two days are the same, this could be the opportunity you've been looking for!

We're looking for a genuine self-starter who brings energy, initiative and a can-do attitude. Someone who can think on their feet, problem-solve and confidently speak to clients who may have psycho-social disabilities, intellectual impairment or a history of trauma. Answering the phones needs to be done with patience, care and an understanding of different communication barriers.

This is a varied role combining administration, business support and a small Support Coordination caseload. You'll play an important part in keeping the business running smoothly, supporting clients and helping the team stay organised and on track.

If you're a people-person who enjoys taking ownership, getting involved and making things happen, we'd love to meet you!

The Ideal Person for Happy Peeps:

- A confident, outgoing, people-person, who brings a fun and positive attitude to the business

- Has initiative and genuinely enjoys administration, organisation and chatting to recent and existing clients

- Doesn't rely on being told what to do - can think on their own two feet

- Social and positive - loves having some good banter and a laugh between hard work and problem solving

- Is comfortable juggling competing priorities without losing sight of the details

- Takes ownership,



follows through and communicates with the team effectively and efficiently

- Someone looking for a long term career in an office space without the hoity-toity corporate feel

- Be a reliable and approachable point of contact for clients, families, providers and the wider team.

What The Role Entails:

- Coordinate the day-to-day administrative operations of the business.

- Answer phone calls, emails, enquiries and general correspondence with insight and a smile

- Maintain client files, documents, databases, service agreements and documentation in an organised manner.

- Coordinate appointments, meetings, calendars and scheduling.

- Manage new client and employee on-boarding documents and processes.

- Has experience using Microsoft Word, One Drive and Outlook.

- Identify opportunities to improve processes, systems and business operations.

- Assist with a small caseload of Support Coordination NDIS participants to understand their plans, funding, available supports and connect with services which can help achieve their goals.

- Complete case notes for Support Coordination client correspondence,

- As an NDIS registered provider, we need to work in accordance with NDIS requirements, guidelines and organisational policies and procedures.

Must Have:

- Empathy, kindness and compassion

- Experience in administration, business support, coordination,



client services or a similar role.

- Excellent organisational and time management skills.

- Strong written and verbal communication skills.

- Confident and happy phone manner.

- High attention to detail, accuracy and organisation processes.

- Strong computer skills, including Microsoft Word, One Drive, Drop-Box and Outlook.

- A flexible attitude and willingness to adapt to priorities throughout the day.

- Ability to maintain confidentiality and handle sensitive information appropriately.

Desirable:

- Qualifications in Business Administration, Community Services, Disability or a related field.

- Understanding of psycho-social disabilities and intellectual impairment

- Experience with NDIS plans, service agreements and participant documentation.

- Lived experience that has made you strong, empathetic and passionate about helping others

Why Join Us?

This is an opportunity to be part of a role where you can make a real difference, have variety in your day and contribute to the ongoing success of the business.

You'll have the opportunity to use your initiative, develop your skills, build relationships and be involved in both the operational and participant-facing sides of the organisation.

If you're someone who likes to keep busy, enjoys a challenge and wants to be part of a team where your contribution is valued, we'd love to hear from you!

Ready to Apply?

If this sounds like you, we'd love to hear from you!

Please submit your resume and a cover letter telling us a little about yourself, your experience and why you think you'd be a great fit for the role.

📌 Administration & Support Coordination Officer (Kenmore)
🏢 Happy Peeps Counselling and Therapy
📍 Kenmore