About the Company

Established in 1997, Inspection Systems has developed a reputation for providing high-performance systems, comprehensive support and specialist advice to the food and pharmaceutical manufacturing industry in Australia and New Zealand. Our customers include many of the world's leading manufacturers who choose Inspection Systems to help them comply with government regulations and mitigate risk through the detection and removal of contaminants.

About the Role

The objective of this role is to coordinate and support the day-to-day operations of the Service Department, ensuring efficient scheduling, resource allocation, and high-quality customer service delivery.

You will play a critical role in managing service workflows from initial enquiry through to completion, supporting technicians and the Service Manager to ensure all service activities are delivered.

What will you be doing in this role?

- Manage incoming service-related communications including calls, emails, and service requests

- Coordinate and schedule service jobs, including allocating technicians based on availability, location, and skillset

- Maintain technician calendars and optimise service schedules for efficiency

- Liaise with customers regarding service enquiries, updates, and job completion

- Coordinate purchase orders, service jobs, quotes, and annual service requirements

- Monitor and follow up open service tickets to ensure timely resolution and closure





- Process service-related invoicing and support accurate job documentation

- Coordinate technician travel including flights, accommodation, and transport

- Manage rental equipment scheduling, delivery, collection, and job completion

- Maintain accurate records and documentation within systems such as Ostendo

- Support compliance requirements including WHS/OHS and service procedures

- Provide administrative and operational support to the Service Manager and Service team

- Contribute to continuous improvement initiatives within the Service Department

Essential Skills and Experience:

- Previous experience in service coordination and/or scheduling

- Working within a service, logistics, or technical workplace (preferred)

- Experience using ERP systems such as Ostendo (advantage)

- Must have expiring using Microsoft Office including Word, Excel, Outlook, and shared calendars

- Strong organisational and time management skills

- Ability to manage multiple priorities in a fast-paced environment

To Apply

Please click ‘Apply Now’ and submit your Resume and Cover Letter outlining 3 reasons why you are suitable for this position.

As part of the recruitment process, the successful candidate may be required to undertake a National Police Check and other relevant background checks related to the role.

Please note that only shortlisted candidates will be contacted.
Recruiters need not contact.

📌 Service Coordinator (Thomastown)
🏢 Inspection Systems
📍 Thomastown