Main Purpose

The People and Culture Coordinator provides operational and administrative support across key areas of human resources, with a focus on being the first point of contact for the People and Culture team, manage end to end recruitment, employee onboarding, managing compliance requirements of employees, and employee records management. The role contributes to a smooth and professional HR service that supports a positive employee experience and upholds organisational values and compliance obligations.

Vision

Our vision is to lift industry standards and empower both participants and employee through innovative, high-quality services that enable individuals to live independently and thrive in their communities.

Mission

Our mission is to empower people to improve their lives.

Main Responsibilities

Recruitment & Onboarding

Coordinate end-to-end recruitment processes, including advertising roles, shortlisting, scheduling interviews, conducting reference checks and issuing employment contracts. Facilitate onboarding so that new starters are welcomed and equipped with the tools, training and information they need to succeed. Monitor probation end dates, prompt managers ahead of time to complete probation reviews, and ensure outcomes are documented and recorded in UKG.

Compliance and Records Management

Maintain accurate HR records and ensure employee documentation, qualifications, and checks are up to date. Support audit readiness by keeping records aligned with legal and organisational requirements.

Training Coordination

Assist with the scheduling and tracking of mandatory and role-specific training. Liaise with internal trainers or external providers to coordinate logistics and follow-up reporting.

HR Inbox and Query Management

Act as the first point of contact for the HR team, managing the HR inbox daily to ensure all internal and external enquiries are triaged, responded to and escalated in a timely manner. Resolve Tier 1 queries from managers,



including those relating to policies and procedures, leave entitlements, onboarding and offboarding, and general employee relations guidance, and refer more complex matters to the appropriate P&C; team member. Track enquiries through to resolution, keep stakeholders informed, and maintain a high standard of professionalism in all correspondence.

HRIS and Reporting

Act as the HRIS champion for UKG, building system capability across the organisation by training staff to navigate and use UKG with confidence. Design and implement workflows for HR forms and requests so that processes are streamlined, consistent and easy to use. Maintain accurate, up-to-date employee data in UKG, and prepare regular HR reports on turnover, recruitment metrics and compliance tracking for board reporting and for monthly meetings between HR Business Partner and managers.

HR Coordination and Employee Engagement

Provide day-to-day coordination support across the HR function so that HR activities and programs are delivered smoothly and on time. Manage employee pulse and exit surveys, from distribution through to analysing results and reporting insights that inform retention and engagement strategies. Coordinate HR initiatives, including the Reward and Recognition and Wellbeing programs, so that they are well promoted, delivered consistently and help build a positive workplace culture.

HR Policy Support

Support the implementation of HR policies and processes by responding to employee queries, helping communicate policies and escalating issues when required.



Research changes to the Social, Community, Home Care and Disability Services Industry Award (SCHADS Award) and relevant employment legislation, and prepare explicit overviews of these updates so the HR team and managers understand what they mean for the organisation. Make sure employees are well informed about workplace expectations and procedures.

Employee Relations Support

Support the HR Business Partner with employee relations matters by preparing accurate and timely documentation, including meeting invitations, file notes and outcome letters. Maintain and update HR templates and standard letters so they stay current, consistent and aligned with policy and legislative requirements. Keep the ER case tracker up to date to support effective case management and reporting, and handle all matters with discretion and strict confidentiality.

Qualifications and Certifications

- Relevant tertiary qualification in Human Resources, Business or a related field.
- NDIS Worker Screening Check.
- NSW Working with Children Check.
- Valid Police Clearance.
- A valid Australian driver’s licence.
- Valid working rights in Australia.

Key Competencies

- 2+ years as a HR Coordinator or similar.
- Excellent communication and interpersonal skills.
- Basic understanding of ER legislation and regulations.
- Ability to adapt to changing organisational needs.
- Proficient in MS Office Suite and any HRIS system – UKG and Visicase are desired.
- High level of confidentiality and integrity.
- Strong attention to detail with excellent organisational and time-management skills.

Desirable

- Proven experience in human resources within the NDIS or Aged Care sector.
- Knowledge and understanding of the SCHADS Award
- Knowledge of multidisciplinary approaches in disability services.

Build your HR career where your work truly matters.
Apply today and join our People & Culture team.

📌 People & Culture Coordinator (Parramatta)
🏢 Upwards Living
📍 Parramatta