About the Role

At STAR Community Services, we believe access to transport means access to independence, connection, and opportunity. We're seeking an organised and proactive Transport Services Officer to coordinate the day-to-day delivery of community transport services from our Cleveland office.

This is more than an administration role. You'll be at the centre of our transport operations, coordinating bookings, supporting drivers and volunteers, managing schedules, and helping ensure people across our community can access the services and supports they need.

If you're highly organised, thrive in a fast-paced environment, and enjoy making a real difference behind the scenes, we'd love to hear from you.

What You'll Be Doing

As our Transport Services Officer, you'll play a vital role in ensuring safe, reliable, and efficient transport services by:

- Coordinating transport bookings and client requests

- Scheduling daily transport runs and managing dispatch activities

- Supporting drivers, volunteers, and transport administration staff

- Responding to operational changes and resolving scheduling issues

- Maintaining fleet, driver, servicing, registration, and compliance records

- Preparing manifests, reports, and operational documentation

- Communicating with clients, carers, staff, volunteers, and stakeholders

- Contributing to continuous improvement and service quality initiatives

About You

You are someone who enjoys juggling multiple priorities, solving problems, and delivering exceptional customer service.

To be successful in this role, you will have:

- Experience in administration, customer service, scheduling, rostering, transport coordination, or operational support





- Robust organisational skills and attention to detail

- Experience using scheduling, rostering, dispatch, or client management systems

- Excellent communication and relationship-building skills

- Confidence making decisions within established procedures

- Strong computer skills, including Microsoft Office and database systems

- A commitment to person-centred service delivery and teamwork

Desirable

- Experience in community transport, aged care, disability, or community services

- Understanding of government-funded community service programs

- Certificate III or IV in Business, Administration, Community Services, Logistics, or a related field

Why Join STAR?

- SCHADS Award Level 3 + Superannuation

- Salary Packaging Benefits

- Full-Time Position Based in Cleveland

- Supportive and Collaborative Team Culture

- Professional Development Opportunities

- Meaningful Work That Makes a Difference Every Day

- Opportunity to Support Older Australians and People Living with Disability

Ready to Apply?

If you're an organised, customer-focused professional who enjoys coordinating services and supporting your community, we'd love to hear from you.

Apply now and become part of a team that's committed to keeping our community connected.

STAR Community Services is an equal-opportunity employer, celebrating diversity and fostering an inclusive work environment. We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.

📌 Transport Services Officer (Cleveland)
🏢 STAR Community Services
📍 Cleveland