Anna Thomas is a premium luxury brand in Australian women's fashion, with a distinctive European influence.

Its signature characteristics are:

European fabrics: Exclusive textiles sourced from Italy and other leading European mills.

Tailoring: Beautifully structured garments, considered fit and attention to detail.

Timeless style: Classic pieces with contemporary design elements.

Colour and print: Distinctive seasonal collections.

Customer: Confident, professional women who appreciate quality, individuality and understated luxury.

About the role

The National Retail Manager is responsible for leading, developing and driving the commercial performance of a portfolio of 10 retail stores between Victoria, NSW, WA and the ACT. The role is accountable for building high-performing teams, recruiting and retaining exceptional talent, developing Store Managers and driving sustainable sales growth through outstanding customer service. The successful candidate will lead from the front, creating a high-performance culture where customer experience, team engagement, accountability and commercial results are central to everyday operations.

Key responsibilities

- Take ownership of the Sales outcomes across 10 'bricks and mortar' stores and develop and implement strategies to achieve and exceed sales budgets

- Drive sales growth via our renowned exceptional customer engagement and service, and monitor key performance indicators including sales, conversion rates, average transaction value and units per transaction

- Identify opportunities to improve store profitability and productivity and hold Store Managers accountable for sales performance and business results





- Lead recruitment and selection of high-quality retail talent across all locations and ensure each store is appropriately staffed with capable, customer-focused employees

- Develop, coach and mentor Store Managers and their teams, and build a strong leadership pipeline and succession plan

- Drive employee engagement, retention and performance, and address underperformance with improvement plans where required

- Establish and maintain exceptional customer service standards across all 10 stores and build a customer-first culture where service excellence drives sales

- Coach teams to deliver personalised, engaging and professional customer experiences and monitor customer feedback, complaints and satisfaction

- Conduct regular store visits and performance reviews, and ensure stores maintain high standards of presentation, merchandising and visual standards

- Develop seasonal business plans with each manager for each store, establish clear sales targets and performance expectations, and provide regular performance reporting to senior management

About you

- Experience with premium fashion, and their clientele.

- Proven experience in multi-site retail management

- Demonstrated ability to lead multiple stores and high-performing teams

- Strong commercial understanding and financial accountability

- Proven success in recruiting, developing and retaining staff

- Exceptional leadership, coaching and communication skills

- A passion for customer service and sales excellence

- Strong analytical skills and KPI management

- Ability to motivate teams, influence performance and deliver results

An attractive remuneration package including advantages, commensurate with experience and capability.

📌 National Retail Manager (Melbourne)
🏢 Annathomas.Com
📍 Melbourne