About the role

You'll be the calm, capable first point of contact and the organisational backbone for our team. Fitzroy Funerals QLD is a locally owned funeral home with a friendly, close-knit team dedicated to guiding families through some of life's hardest moments with care, clarity and professionalism.

Key responsibilities
Welcome families and answer calls with warmth and professionalism
Support funeral directors and admin officers across a variety of tasks
Enter data and maintain accurate records and case files
Lodge death registrations in line with Queensland legislation (Queensland Registry of Births, Deaths and Marriages)
Manage inboxes and draft professional correspondence
Liaise with families and external partners (church staff, celebrants, doctors, nurses, QPS, QAS, hospital teams, solicitors and others)
Create Order of Service booklets and Memorial Books
Compile photo tributes and presentations
Coordinate social media posts in line with brand tone and family wishes

About you
Reliability, initiative and a genuinely caring nature
Excellent presentation and clear, compassionate communication
Solid grammar, spelling and attention to detail
Confidence with Microsoft Office (Word, Excel, PowerPoint/Publisher,



Outlook)
Discretion and a robust understanding of confidentiality
A collaborative mindset plus the ability to work independently
Composure in a fast-paced, sometimes high-pressure setting
Experience designing and producing printed stationery (e.g., programs, keepsakes) - nice to have but not essential
Prior experience in a funeral, healthcare, hospitality, or front-of-house admin role - nice to have but not essential
Current open QLD driver licence (automatic) - nice to have but not essential

About us

Fitzroy Funerals QLD is a locally owned funeral home with a friendly, close-knit team. We're dedicated to guiding families through some of life's hardest moments with care, clarity and professionalism.

Benefits
On-the-job training provided by an approachable and kind team
A respectful, supportive workplace where your contribution truly matters
Clear processes and thoughtful guidance from experienced professionals
Varied work that blends customer service, compliance, creativity and logistics
Opportunity to develop specialist skills within a trusted local business

📌 Funeral Home Receptionist / Administration Assistant Rockhampton
🏢 Fitzroy Funerals
📍 Rockhampton