About Mocka
Mocka is a design led furniture and homewares brand on a mission to make excellent design accessible to everyone. Since launching in 2007, we have grown into a trusted name for every room and life stage, backed by a passionate team that keeps our customers at the centre of everything we do.

About the Role
Early careers are welcome here. As a Customer Service Assistant, you will be the friendly voice our customers turn to for help with their orders, deliveries and everyday questions. This is a virtual support role based in our Pinkenba office, so you will be supporting customers online and over the phone rather than working on a retail floor.

Training is provided, and you will be supported by an experienced team as you build your skills.

Your day to day
Answer customer enquiries by phone, email, live chat and social media
Help customers with order updates, delivery information and returns
Follow our processes and guides to resolve common questions
Pass more complex issues on to senior team members
Keep accurate records of customer interactions in our systems
Work alongside the team to deliver a great customer experience

Rostering
Shifts run across all 7 days of the week,



so we are looking for someone with adaptable availability.

About You
You enjoy helping people and are keen to learn
You are friendly, patient and stay calm when things get busy
You write and speak clearly
You are reliable and open to feedback
You are comfortable following set processes and using computer systems
You work well in a team and ask for help when you need it

Previous customer service, hospitality or retail experience is helpful but not essential, and we warmly welcome applicants who are early in their careers. An interest in furniture or homewares is a bonus.

What You Can Expect
A full time role in our Pinkenba office
Training and ongoing support from an experienced team
A friendly team environment where you can learn and grow
Experience in a growing, rapid paced online retail business
The chance to build a career in customer service

Ready to Apply?
Whether you are just starting out or building on early experience, we would love to hear from you. Send us your CV and a short cover letter telling us why you would like to join the team. Only successful applicants will be contacted.

📌 Customer Service Assistant Pinkenba
🏢 Mocka
📍 Pinkenba