As the first point of contact for patients — whether by phone, digitally, or in person — you will play a central role in creating a welcoming, empathetic and polished experience from the very first interaction. You will support daily front desk operations and help maintain smooth clinic flow in a busy private practice workplace.
Key responsibilities
Managing appointment scheduling and practitioner diaries
Answering calls and responding to texts and emails with warmth, professionalism and efficiency
Welcoming patients and maintaining a calm, organised reception setting
Managing private billing and issuing invoices via our practice management system
Processing consultation payments in person and via our secure digital payment platform
Providing Medicare rebate guidance to patients (rebates claimed directly by patients)
Reconciling daily payments and maintaining accurate financial records
Maintaining accurate and confidential patient records
Coordinating with our practitioners to ensure efficient clinic flow
Handling sensitive conversations with discretion, empathy and professionalism
About you
Previous medical reception or healthcare administration experience
Experience working within a private billing practice (preferred)
Confidence discussing consultation fees and Medicare rebate processes
Excellent written and verbal English communication skills, with the ability to explain sensitive or complex information clearly and compassionately
Strong digital literacy and confidence working within an Apple/Mac-based environment
Ability to learn and navigate medical software systems efficiently
A calm, emotionally intelligent approach in a busy workplace
High attention to detail, accountability and reliability
A reliable and practical commute to Mosman, with the ability to attend shifts consistently and punctually
About us
Mosman Integrative Medicine is a well-established, private billing Integrative medical practice located in Mosman's Headland Park precinct. We are known for thoughtful, patient-centred care delivered in a calm and professional setting.
📌 Experienced Medical Receptionist Mosman
🏢 Mosman Integrative Medicine
📍 Mosman
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