Senior Cloud Engineer

Brisbane | Permanent | Hybrid Working

We're working with a growing managed services business in Brisbane that's looking to add an experienced Senior Cloud Engineer to its team.

This is a hands-on technical role, focused on supporting customer cloud and infrastructure environments, managing complex escalations and improving the reliability and performance of managed services.

The Role

You'll act as a senior technical escalation point within the engineering team, working across a range of customer environments.

The role will involve:
Providing L3 support and resolving complex cloud and infrastructure issues.
Supporting and troubleshooting Azure, AWS and hybrid environments.
Managing critical incidents, including P1/P2 escalations and root cause analysis.
Identifying recurring issues and implementing permanent solutions.
Reviewing infrastructure, security and operational performance.
Improving automation, monitoring, documentation and overall service delivery.
Providing technical guidance and mentoring to other engineers.
Working directly with customers to manage technical issues and escalations.

About You

We're interested in speaking with engineers who have:




Strong experience within a Managed Services Provider (MSP) workplace.
Solid hands-on experience across Azure and/or AWS.
A strong background in infrastructure, cloud operations and L3 troubleshooting.
Experience managing major incidents, problem management and root cause analysis.
Knowledge of Windows Server, networking, identity and backup/disaster recovery.
Experience with automation and scripting, ideally PowerShell, Terraform or similar.
Strong communication skills and the ability to work directly with customers.

What's on Offer?
Permanent opportunity with a growing managed services business.
Brisbane-based role with hybrid working arrangements.
Hands-on technical position with exposure to varied customer environments.
Opportunity to influence operational improvements and technical standards.
Cooperative engineering team with room to develop your technical expertise.

If you're an experienced Cloud Engineer with a solid MSP background and enjoy getting involved in complex technical challenges, I'd be keen to have a chat.

📌 Senior Cloud Engineer Brisbane (Australia)
🏢 Ampersand
📍 Australia