Customer service role with growth opportunities in a leading manufacturer.

Your New Company Hays is proud to partner with a well-established and respected Australian manufacturing organisation with a long history of delivering quality building products to customers nationwide. With a strong reputation for innovation, service excellence and employee development, this business offers a supportive team setting and genuine opportunities for career progression.

Your Recent Role As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support across product enquiries, quotations and order management. Working closely with internal teams, you will play a key role in maintaining customer relationships while identifying opportunities to support business growth.

Key responsibilities include:

Managing customer enquiries via phone and email

Preparing and following up quotations

Converting enquiries into sales opportunities

Coordinating with warehouse, sales and operations teams

Ensuring customer orders and deliveries are managed efficiently

Building and maintaining strong customer relationships

Providing accurate product and service information





Supporting continuous improvement initiatives to enhance customer experience

What You'll Need to Succeed

Previous experience in a customer service, administration or sales support role

Strong communication and relationship-building skills

High attention to detail and organisational abilities

Ability to manage multiple priorities in a rapid-paced environment

Problem-solving skills with a customer-focused approach

Proficiency in Microsoft Office and general computer systems

Positive attitude with a willingness to learn and grow

Experience within manufacturing, construction, building products or industrial environments will be highly regarded

What You'll Get in Return

Permanent full-time employment

Competitive salary package

Ongoing training and professional development

Supportive and inclusive team culture

Career progression opportunities within a growing organisation

Stable role with an industry-leading business

Convenient Townsville location

Opportunity to develop both customer service and commercial skills

📌 Customer Service Representative Townsville City
🏢 Stacey Fear
📍 Townsville