SKG Services

is currently seeking an experienced

Customer Service Manager (Cleaning Industry)

to join our team, overseeing a portfolio of multiple sites (commercial and retail) across the Brisbane Area.

This is a

field-based operational role

where you will be responsible for ensuring service excellence, maintaining solid clients and employees relationships, and leading on-site cleaning teams.

Responsibilities

Act as the primary point of contact for clients, responding promptly and professionally to enquiries and issues

Build and maintain strong client relationships, ensuring service expectations are met and exceeded

Oversee the day-to-day operations of cleaning contracts, ensuring compliance with contractual and quality standards

Lead, support, and manage on-site cleaning teams, including rostering, performance management, and training

Conduct regular site inspections and audits to ensure service quality and WHS compliance

Ensure adherence to WHS legislation, identifying risks and implementing corrective actions

Manage rosters, consumables, and service delivery timelines

Liaise with suppliers to ensure timely procurement of materials and equipment





Coordinate periodic and ad-hoc cleaning services as required

Maintain accurate records, including site performance, incident reports, and client feedback

What you bring

Demonstrated experience in a customer service, operations, commercial and retail sites, or management role within the cleaning or facilities management industry

Solid leadership and people management capability

Excellent communication and relationship-building skills

Proven ability to manage client expectations and resolve issues effectively

A proactive, solutions-focused approach

Solid organisational skills and attention to detail

Sound knowledge of WHS requirements and quality standards

A valid driver’s licence and willingness to travel between sites

SKG Services is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating an inclusive workplace that values diversity and provides equal opportunity to all, regardless of age, cultural background, sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic.

📌 Customer Service Manager Brisbane
🏢 SKG Services
📍 Brisbane