Our client is a well-established organisation within the subscription and information management sector. They are seeking a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service. This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.

Key Responsibilities

Manage and support a portfolio of existing clients

Respond to client enquiries and provide day-to-day service support

Assist with onboarding and implementation of current client accounts

Prepare accurate quotes and process subscription orders

Manage claims and liaise with publishers and suppliers

Maintain accurate client and product records in internal systems

Ensure service level agreements are met

Work with finance on billing,



payments and collections

About You

Experience in a client service, customer support or account coordination role

High attention to detail

Robust communication skills and attention to detail

Organised, proactive and able to manage competing priorities

Confident using CRM or internal systems

Team-focused with a customer-first mindset

B2B, subscriptions or qualified services experience advantageous

What's on Offer

Stable full-time ongoing role at least until April with a supportive team

Training and development provided

Client-facing role with variety and responsibility

Convenient Camberwell location

📌 Customer Success Representative Melbourne
🏢 KLC
📍 Melbourne