Role Overview

As an Import / Export Operator, you will be responsible for managing end-to-end international shipments across sea and air freight. You will work closely with overseas agents, shipping lines, airlines, customs brokers, transport providers, and clients to ensure cargo moves efficiently, compliantly, and on schedule.

This role is ideal for someone who thrives in a fast-paced environment, values accuracy and communication, and enjoys taking ownership of shipments from booking through to final delivery.
Key ResponsibilitiesManage end-to-end import and export shipments (FCL, LCL, and air freight)
Coordinate bookings with shipping lines, airlines, and overseas agents
Prepare and check shipping documentation including:
Bills of Lading / Air Waybills
Commercial invoices & packing lists
ISF / AMS / customs-related documentation (where applicable)
Liaise with customs brokers to ensure timely clearance
Track shipments and proactively communicate updates to clients
Arrange cartage, unpacking, and final delivery
Handle rate requests, costing, and job profitability
Resolve delays, rollovers, and exceptions efficiently
Ensure compliance with international trade regulations and company SOPs




Maintain accurate records in the freight management system
Skills & ExperiencePrevious experience in freight forwarding, import/export operations, or logistics
Solid understanding of international shipping processes (sea & air)
Knowledge of Incoterms, shipping documentation, and trade compliance
Excellent communication skills with clients and global partners
Robust attention to detail and time management
Ability to manage multiple shipments simultaneously
Confident problem-solver with a proactive mindset

Systems experience (desirable but not essential):
CargoWise or similar freight management systems
What We OfferA supportive, experienced logistics team
Exposure to global trade lanes and complex cargo
Career growth opportunities within an expanding international business
Market-competitive salary based on experience
A culture focused on communication, accountability, and results
Why Join FM Global?At FM Global, you’re not just processing shipments — you’re owning supply chains. We value operators who think ahead, communicate clearly, and take pride in delivering reliable logistics solutions for our clients.

📌 Import/export Operator Brisbane
🏢 FM Global Logistics Australia
📍 Brisbane