Admin / Secretarial / Office Support
Administration
Brisbane
Permanent / Full Time
Manage the customer process from deposit through to the next stage of the build.
Coordinate customer documentation, administration and internal handovers.
Liaise with customers and Sales to ensure a smooth customer experience.

Hamilton | $85,000 + Super | Full time | ASAP Start

We are currently recruiting for a Customer Experience Consultant to join a growing residential construction business based in Hamilton.

This is a key role responsible for managing the customer journey once the Sales team secures a deposit, ensuring everything is organised, documented and handed over smoothly to the relevant internal teams.

The Role You will take ownership of the process from deposit through to the next stage of the customer's journey, managing the administration, documentation and communication required along the way.

Key responsibilities:
Manage the customer process once a deposit has been secured by the Sales team
Coordinate contracts, documentation and customer information
Manage all associated administration and follow-ups
Liaise with customers, Sales and internal construction teams
Ensure all information is accurate and processes are completed on time




Handle customer queries and provide a high level of service
Ensure a smooth handover from Sales into the next stage of the build process

About You We are looking for someone who is highly organised, customer-focused and comfortable taking ownership of a process from start to finish.
Experience within residential construction, property, building, sales administration, contracts administration or customer experience will be highly regarded.

You will need to be:
Highly organised with robust attention to detail
Confident communicating with customers and internal stakeholders
Comfortable managing multiple processes and deadlines
Proactive and able to take ownership of your workload
Customer-focused with a strong administrative skill set

What's on Offer
$85,000 + Super
Full time permanent position
5 days per week in the Hamilton office
ASAP start
Opportunity to join a growing residential construction business
Key role with ownership over the customer journey

If this role looks of interest please apply now or contact Jack Waldock on View phone number on redirect.jobsurf.com.au or View email address on redirect.jobsurf.com.au

📌 Customer Service Consultant Brisbane (Australia)
🏢 Intro Recruitment Solutions
📍 Australia