What's on offer
Full time position, Monday to Friday, 7am to 3pm
On site role in Fairfield
Full training on our systems and processes
A busy, growing food business with a close knit team

About the company

We are a food wholesaler and distributor in Sydney's west. We supply chilled dairy, Indian sweets and packaged foods to stockists and trade customers across Sydney. Our products come in fresh from our own manufacturer every day and go out on our trucks the next morning, so accuracy and timing matter.

The role

You will run the distribution office day to day. You take customer orders, get them to the warehouse and check every order before the truck leaves. You also keep the invoicing and payments side accurate. You will be the main contact between our customers, the warehouse team, the drivers and management.

This role requires presence on site.

Responsibilities
Take customer orders by phone and email and enter them into MYOB
Keep in regular contact with customers, encourage orders before the cut off and tell them about promotions and current products




Pass orders to the warehouse and sort out shortages and changes with the warehouse team and drivers
Check picked orders and loaded trucks against invoices before dispatch
Invoice customers once final weights are confirmed and email invoices out
Allocate customer payments daily and follow up overdue accounts
Check stock arriving into the coolroom each day against the delivery docket
Count packaging and consumables weekly and raise reorders
Handle customer enquiries and complaints
Report on ordering trends, including customers who have slowed down or stopped ordering

Skills and experience
Experience in customer service, order processing or office administration, ideally in food, wholesale or distribution
Experience with MYOB or a similar accounting system
Confident with Excel and email
Accurate with numbers and detail, and happy to follow a set process
Transparent, confident English on the phone and in writing
Able to stay calm and organised when it gets busy

If this sounds like you, apply now.

📌 Operations & Administration Coordinator Fairfield East (Australia)
🏢 Sharma'S Kitchen
📍 Australia