Follow up current customer enquiries and leads by phone, email, SMS and Whats App, converting enquiries into booked jobs and arranging free roof inspections.
Respond to customer emails and messages, return missed calls captured by the AI receptionist and provide friendly, skilled communication to homeowners.
Prepare quotes in ServiceM8 using notes provided by the business owner, send quotes once approved and proactively follow up outstanding quotes by phone.
Manage crew bookings and job schedules in ServiceM8 based on the owner's instructions, including return visits, follow-up work and rescheduling jobs affected by weather.
Check completed jobs, follow up with customers and assist in managing complaints or unhappy customers professionally, escalating matters to the owner when required.
Maintain accurate customer information, job details, appointments and communication records in ServiceM8, and participate in a daily 20-minute check-in with the business owner.

📌 Admin & Customer Service Assistant For A Roof Plumbing Company In Australia Home Based Part Time Newcastle
🏢 Virtual Coworker
📍 Newcastle