Bell Automotive Group is opening its newest site,Bell Collision Repair Centre - Albury, and we're looking for a friendly, confident Customer Service Officer to be the face of our front counter from the very beginning.
As part of a multi-site group with locations across Victoria and regional NSW, we take pride in being Australia's most Respected collision repair group.
This is a rare chance to help shape the customer experience at a brand-new site and grow with us.
About the role
As our Customer Service Officer, you'll be the main point of contact between our customers and the repair centre.
You'll guide customers through the repair process from first enquiry to vehicle pickup, making sure they feel informed, looked after and confident in our work.
Your day-to-day will include:
Welcoming customers and answering enquiries about our repair services
Booking repair appointments and coordinating with our technicians
Helping customers understand the scope and cost of their repairs
Liaising with insurance companies to submit claims and resolve any issues




Keeping customers updated on the progress of their vehicle repairs
Processing payments, preparing invoices and collecting insurance excesses
Handling customer concerns calmly and professionally
Maintaining accurate customer records, repair orders and claim details
General administration, including phones, filing and customer communications
About you
A positive attitude and friendly, approachable nature
Excellent conflict resolution skills
Strong verbal and written communication skills
A professional, confident manner and a positive approach to change
Good computer skills, including CRM systems and standard office applications
Strong attention to detail and the ability to juggle multiple tasks in a fast-paced environment
Experience with iBody
Knowledge of auto body repair processes and terminology
What we offer
The prospect to join a brand-new site and help build it from the ground up
Ongoing training and support from an established, multi-site group
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📌 Customer Service Officer (Albury)
🏢 Bell Automotive Group
📍 Albury