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Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Senior Vice President, Customer Solutions Center, Australasia Senior Vice President - Customer Solutions Lead Australasia
The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard's extensive toolbox of product and service offerings.
The Customer Solutions Lead is both a strategic and execution driven role that understands market, segments and customer needs, translates market strategy to solutions for frontline, coordinates efficient resourcing against priorities, and enables knowledge sharing.
The role will be responsible for a broad range of functions and capabilities including Solutions Architects, Technical Architects, Digital & Consumer Solutions, Services.
Responsibility for Australia, New Zealand and Pacific Islands
The SVP – Customer Solutions Lead will report to the Australasia Division President.
Key Responsibilities
Understand overall market strategy, industry trends, and customer needs for all segments in a given geography
Works with market president to prioritize opportunities
Responsible for compiling of solutions to deliver meaningful value for MA customer base
Empowers AMs and BDs to farm and hunt.
Supports account planning, opportunity identification, and solutioning for frontline sales
Meets customers to support important pitches and understand their needs
Manages the capacity and focus of the solution architects (SA)



and product specialists within the customer solutions center to ensure that each prioritized opportunity gets the right level of support it requires
Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources
Identifies the right solutions architects, product specialists and technical architects
Request resources from other customer solutions centers in case of missing expertise for a specific opportunity
Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.
Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions
Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center.
Takes necessary actions to improve performance
Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists
Drives Mastercard strategic solutions / products in a holistic way to advance local payment ecosystem to ensure the current Mastercard strategic focus is executed at the market level
Understands new products & capabilities working together with product specialists to ensure that information is shared and utilized across all customer solutions center resources
Owns the agentic payments strategy
Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments
Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography
Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions




Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs – in collaboration with the relevant market heads
Required Skills
Strong understanding of industry trends and market intelligence
Good understanding of regionally relevant MA products, services, and solutions
Solid product management knowledge and experience
Knowledge of new technologies and methodologies and how they are being applied today - AI, agile
Detailed payments experience in issuing, acquiring, fintech
Ability to link market developments to implications on MA products and services
Solid Leadership and cross functional team management experience
A proven ability to influence and motivate others to achieve objectives
High energy, strong people leadership, experience in leading diverse teams
Strong analytical and financial understanding
Valuable understanding of product technology and APIs
Strong interpersonal skills - the ability to build rapport and credibility quickly across functions
Strong negotiation skills with a proven track record in delivering commercial performance
Exceptional stakeholder management skills
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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People need financial access; we connect them.
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Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
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📌 Senior Vice President, Customer Solutions Center, Australasia (Victoria)
🏢 Mastercard
📍 Victoria