Exciting opportunities available for Bank Ambulance Care Assistants to join our team in Ipswich
Who Are We?
At Health Transportation Group UK (HTG-UK), we are one of the UK's leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK.
We proudly serve the NHS, completing over 800,000 essential journeys every year.
We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex.
With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.
What Can You Expect?
You would be joining us in the role of
Bank Ambulance Care Assistan
t, delivering a vital service to our patients.
Being an Ambulance Care Assistant is so much more than just driving.
It's about providing safe, reliable and friendly transport to vulnerable patients who need it the most.
It's a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding.
If you're someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we'd love to hear from you.
We are currently offering casual, zero hour positions, with shifts offered and assigned on an as-needed basis.
Available shifts may include early mornings, evenings, weekends, and public holidays.
Summary Of Main Duties Include
Patient Transport & Care-
Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
Assisting with Mobility-




Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
Communication & Compassion-
Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
Vehicle Checks & Basic Administration-
Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.
What's In It For You?
Market Leading Pay - £13 per hour with increased rates for agreed overtime
Contractual Sick Pay
after 12 months service
Employee Assistance Programme
delivered by the UK's #1 EAP service- Health Assured
Increased holiday allowance for long service
Refer a Friend
Earn up to £500 for each friend you bring on board
Pension Scheme
Fully Funded Training and Uniform
Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
Opportunities to grow and develop
Engaging Workplace Culture
with regular company updates and Employee of the Month
We are Looking for Great People Who:
Fully flexibility to work shifts on any day of the week, including weekends.
Are caring and compassionate
Have good physical fitness for moving and handling patients




Communicate clearly and kindly both in person and in writing
Follow procedures and protect patient confidentiality
Stay calm under pressure
Are reliable and punctual
Have basic IT Knowledge
Our Commitment to Safer Recruitment
Patient safety is our priority.
To work for HTG-UK you will need:
EnhancedDBScheck (Conducted during onboarding if successful)
Right to work in the UK
Full UK Manual Driving Licence
Satisfactory employment and character references
A satisfactory medical assessment
Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.
The Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation's requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining qualified boundaries as a Person in a Position of Trust (PiPoT)
Driving: 2 years (preferred) Caring: 2 years (preferred)
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📌 Ambulance Care Assistant (Bank) (Queensland)
🏢 Health Transportation Group UK
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