Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world‐class experiences for our guests and our people.
We value passion, optimism, and an appetite for change — for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
About the Role
In this leadership position, you will support the Spa Manager in overseeing the daily operations of Crown Spa, ensuring exceptional guest experiences while driving team performance, revenue growth, and operational excellence.
You'll be a visible leader, fostering a high‐performing team and delivering personalized, luxury service aligned with Crown's brand standards.
Key Responsibilities
Oversee day‐to‐day spa operations, ensuring seamless service delivery and exceptional guest experiences
Lead, coach and develop a high‐performing team across therapists, hosts and attendants
Deliver personalized luxury service, manage VIP interactions, and resolve guest feedback effectively
Drive revenue growth across treatments and retail through upselling and team engagement
Manage labour, rosters, inventory and costs to optimise operational and financial performance
Uphold compliance with health and safety standards, proactively identifying and mitigating risk
Support training, marketing initiatives and maintain Crown's service, brand and safety standards
About You
Proven leadership experience in a 5‐star luxury spa or similar environment




Strong people management skills with the ability to inspire and develop high‐performing teams
Strong conflict resolution skills
Demonstrated experience driving revenue, managing costs and working with financial metrics
Exceptional guest service skills with a passion for delivering personalized experiences
High level of professionalism, presentation and attention to detail
Strong communication, problem‐solving and stakeholder engagement skills
Experience with spa or hotel systems (e.g. Book4Time, Opera, Micros) and adept in Microsoft Office skills
Relevant qualifications in beauty, massage, health or spa management preferred
What We Offer
Opportunity to work within one of Australia's leading luxury resorts
Career development and progression opportunities
A collaborative and inclusive team workplace
Access to Crown employee benefits and discounts
Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Crown Resorts is a outstanding place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.
Our Talent Community is a place to stay connected with life at Crown Resorts.
It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with.
Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.
#J-*****-Ljbffr

📌 Assistant Spa Manager (Western Australia)
🏢 Crown Resorts
📍 Western Australia