03 Nov
|
EnergyAustralia Pty
|
Melbourne
03 Nov
EnergyAustralia Pty
Melbourne
EnergyAustralia Pty is seeking a Complaints Resolution Investigator based in Docklands.
You will conduct detailed investigations into complaints referred to external ombudsman schemes, prepare formal submissions, and negotiate settlements with customers and officers.
The role sits in the External Dispute Resolution team, following a hybrid mode with 2-3 days in the office each week.
You will apply the Fair Outcomes Assessment Framework, manage caseloads across EWON/EWOV/EWOSA/EWOQ, and liaise
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📌 External Dispute Resolution Investigator (Melbourne)
🏢 EnergyAustralia Pty
📍 Melbourne