03 Nov
|
Milestone Technologies
|
Sydney
03 Nov
Milestone Technologies
Sydney
The IT Support Technician (L2) supports the productive day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance while troubleshooting end user issues with network connectivity, software, and shared services such as printers.
Performing end-user hardware moves
Setting up devices such as laptops, macs, monitors, keyboards for internal users
Troubleshooting Windows, Linux, and macOS issues
Resolving network connectivity issues and common end user support items
Maintaining an organized storage space for IT equipment and keeping inventory counts up to date
Updating asset management records when deploying or recovering equipment from users
Handling walk-in support and administrative requests
Ticket Management – triage, allocation, and resolution of IT and AV support tickets in line with global SLAs
#J-*****-Ljbffr
📌 It Support Technician (Sydney)
🏢 Milestone Technologies
📍 Sydney