Hybrid Senior Complaints & Escalations Lead (Energy) (Melbourne)

Hybrid Senior Complaints & Escalations Lead (Energy) (Melbourne)

03 Nov
|
EnergyAustralia Pty
|
Melbourne

03 Nov

EnergyAustralia Pty

Melbourne

EnergyAustralia is seeking a Complaints Case Manager to lead complex, senior-management level complaints and escalations, working with Legal and Corporate Affairs to prepare evidence-based responses for executive audiences.
Hybrid role based in Docklands, with 2-3 days in the office weekly.
You will apply the Fair Outcomes Assessment Framework, ensure compliance with regulatory frameworks, and identify systemic risks while maintaining audit-ready documentation.
#J-*****-Ljbffr

📌 Hybrid Senior Complaints & Escalations Lead (Energy) (Melbourne)
🏢 EnergyAustralia Pty
📍 Melbourne

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