Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
This role is engaged specifically to support the reservations function at Grand Pacific Tours.
GRAND PACIFIC TOURS (GPT)
is a New Zealand Coach Holiday specialist aimed at the mature age traveller.
About You
Turn your customer service and sales experience into the start of someone's next travel adventure.
You enjoy building rapport, understanding what matters to each customer and helping them find the right experience.
Organised and detail-oriented, you're confident navigating multiple systems and balancing priorities while delivering great service.
You will have:
2-3 years' experience in reservations, sales, travel, hotel front office or customer service.
Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes.
Strong communication and customer service skills, including effective questioning and active listening.
Confidence recommending relevant upgrades, packages and additional services through upselling and cross-selling.
Accurate data entry skills and the ability to follow established processes and procedures.
Proficiency in Microsoft Word, Excel and Outlook.
A Diploma in Hospitality, Travel, Tourism,



Business or a related field (highly regarded).
About The Role
The primary responsibility of the Reservations Consultant is to answer incoming calls relating to Travel Agent or direct customer requests wanting to book passengers on a Grand Pacific Tour of New Zealand.
Key responsibilities will include
Provide outstanding customer service across all prospective and current customer interactions.
Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
Promote relevant products and experiences through proactive upselling and cross-selling.
Accurately create, update and manage reservations, payments and customer information across multiple systems.
Maintain robust product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.
What We Offer
An extensive onboarding and training program
Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Flexible working environment
#J-*****-Ljbffr

📌 Reservations Consultant | Grand Pacific Tours (Victoria)
🏢 Journey Beyond
📍 Victoria