· Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
· Supporting complex real-time monitoring environments.
· Part of end-to-end IT support team which also managed projects · Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now · Java, JavaScript, HTML, CSS, PHP, C++, Python, .
Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS.
Windows, Linux, Mac OS, IOS, Android · Nice to Have Skills: · Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
· Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites) · Coordinate with Customers' vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement · Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device · Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network · Loading/Reloading of PCs with Customer standard image for deployment.




· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites Detailed Job Description · IT qualified with over 10 + years of hands-on expertise in infrastructure, end-user support, and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.
Onsite operational support of voice end points (e.g., Physical hard phones on desk running over · Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
· Coordinate with Customers' vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement · Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device · Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers · Loading/Reloading of PCs with Customer standard image for deployment.
· End-to-end stewardship/ownership of Incidents escalated to Customer's support groups to incident resolution · Coordination with Customer's support teams for execution of maintenance, upgrades, enhancements, or changes · operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

📌 Euc Engineer Desktop Support (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne