Application Support Analyst | Federal Government
About the Opportunity
Join a high-performing support team delivering critical, cutting-edge ICT-based solutions for a major Federal Government agency.
Play a central role in driving business application stability across enterprise platforms, directly influencing service quality and operational outcomes nationwide.
What's on Offer
Contract/Engagement:
Initial 12-month contract + 1x 12-month extension option.
Location & Flexibility:
Multiple location options across ACT, VIC, NSW, SA, or TAS with flexible/hybrid arrangements available.
Role & Responsibilities
Investigate, triage, and resolve complex Level 1 to Level 2 incidents and service requests in alignment with best-practice ITIL methodologies.
Manage prioritisation and escalations for enterprise business applications across SAP and Salesforce platforms.
Collaborate closely with business users, technical delivery teams, and external vendors to identify, validate, and rectify systemic issues.
Conduct root cause and trend analysis on incident data using advanced Microsoft Excel techniques.
Support end-to-end testing and release cycles, including replicating issues to assist SIT, UAT, and BVT activities.




Mentor junior team members on business application standards, troubleshooting protocols, and support best practices.
Skills & Experience
To be successful in this position, you will ideally bring:
Technical Toolkit:
Demonstrated hands-on support experience with either SAP or Salesforce platforms, paired with proficiency in enterprise ITSM tools and Microsoft Excel.
Experience:
5+ years of proven commercial experience within an ICT application support capacity.
Methodologies & Best Practice:
Deep practical understanding of ITIL frameworks for incident and problem management; familiarity with software release and testing cycles (SIT/UAT/BVT).
Core Capabilities:
Exceptional stakeholder management and communication skills, with an analytical mindset capable of distinguishing technical faults from complex operational business rules.
Desirable:
An awareness of accessibility standards, accessible design principles, and modern digital inclusion practices.
Eligibility & Clearance Requirements
Security Clearance:
Due to the secure nature of this Federal Government environment, candidates
must hold a current Australian Government NV1 security clearance
.
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📌 Application Support Analyst (Canberra)
🏢 Aurec
📍 Canberra