XPT Software Australia Pty Ltd | Contract
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Must Have Skills:
Operations & Projects Manager
Operations Manager – CommandCentre,
Nice to Have Skills: Leaderin a field operations and technicalsupport team delivering 24/7 IT services across operational control rooms, concourses, and corporate workspaces.
Accountable for operational governance, field techniciandispatching, shift scheduling, queue backlogs,



and resource utilization to maintain 99.9%+ availability for criticaloperational workstations.
Governed walk-in TechZone operations and equipment staging depots;directed hardware deployments, spares inventory, warranty repairs, and quick device turnaround to drive highfirst-contact resolution.
Ensure operational readiness and service restoration withinstringent contractual SLAs and KPIs across hybrid on-prem, cloud, and distributed network architectures (Cisco, Palo Alto,SD-WAN).
Serve as primary operational escalation lead for enterprise assetdirectors and business stakeholders, convening rapid response technical bridges and mobilizing cross-functional engineeringteams.
Standardized change control procedures, mitigating risk acrosscode promotions and reducing after-hours production
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📌 Operation Manager (Tech Zone) (Western Australia)
🏢 Xpt Software Australia
📍 Western Australia