Security Officer - Control Room Operator - Full time
Location: Miranda, NSW
Industry: Retail and Shopping Centre
Millennium Services Group is one of Australia and New Zealand's leading providers of integrated property services, delivering cleaning, security, maintenance, and facilities management solutions.
For more than 20 years, we have been committed to making places and spaces better for people - underpinned by a strong safety-first culture.
We are currently seeking professional and reliable Control Room Operator to join our team at Miranda, NSW.
This is an excellent opportunity to work with a reputable organisation that values professionalism, safety, and service excellence.
About the Role
As a Security Officer, you will be responsible for maintaining a safe and secure environment while delivering a high standard of customer service.
This role involves a mix of patrols, incident response, and client-facing duties.
Positions available: Full-time Day Controller
Potential earnings / Award Level: Level 5 + Sign on bonus
Shifts: Rotating Roster: 1 weekday shifts: ********* and 1 weeknight shifts: *********
Key Responsibilities
Monitor CCTV systems and site activity to ensure safety and compliance
Coordinate cleaning and security teams across multiple locations
Respond to alarms, incidents, and service requests in real-time




Maintain accurate logs and incident reports
Communicate with site supervisors, clients, and emergency services as needed
Ensure adherence to operational procedures and safety protocols
Support rostering, shift coverage, and workforce coordination
About You
To be successful in this role, you will have:
A valid Security Licence
Current First Aid and CPR certification
Previous security experience (retail experience highly regarded)
Previous experience in a control room or operations coordination role is highly preferred
Strong communication and multitasking skills
Familiarity with CCTV, radio, and dispatch systems
Ability to remain calm under pressure and respond quickly to incidents
Basic computer literacy and report writing skills
Availability for shift work, including nights, weekends, and public holidays
Security license or relevant certifications may be required depending on site
Full Australian working rights
What We Offer
Employment with a well-established national organisation
Supportive team environment
Ongoing training and development opportunities
Career progression within the Millennium Services Group
Millennium Services Group is an equal chance employer.
We value diversity and are committed to creating an inclusive workplace.
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📌 Control Room Operator (Sydney)
🏢 Millennium
📍 Sydney