Supporter Relations - Donor Facing Officer
Posted: 02/11/2026
Closing Date: 21/11/2026
Job Type: Permanent Full Time
Location: Sydney, NSW
Job Category: Engagement
Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare.
MSF's actions are guided by medical ethics and the principles of impartiality, independence and neutrality.
Benefits of working with MSFAustralia
Flexible & hybrid working arrangements
Salary packaging plus insurance benefits & allowances
Annual salary review & annual Performance review
Annual individual training budget & LinkedIn learning licence
Employee Assistance Program
Strong culture of diversity and inclusion
Additional leave & purchased leave options
Novated lease & retail discount benefits
Monthly Friday afternoons off!
Responsibilitiesof your role
Reporting to an Assistant Manager this inbound customer care role will have you play a key part in delivering critical donor services and admin tasks to support MSF Australia and New Zealand's donors while also assisting the fundraising team.
Collectively the Supporter Relations function ensures that MSF's valued donors receive the best possible service and attention.
As the first point of contact for current and potential donors as well as the general public you will be responsible for:
Supporter Care & Retention
: Respond to and resolve general and supporter enquiries via phone, email, and mail regarding donations, refunds, and cancellations.
Proactively offer alternative solutions to retain supporters who express an intent to cancel.
Data & Compliance
: Perform accurate and efficient data entry.
Ensure all supporter interactions and Supporter Relations work areas comply with PCI-DSS and audit guidelines.
Collaboration & Learning
:



Maintain an up-to-date knowledge of MSF's domestic and global operations to deliver high-quality service.
Build positive, collaborative relationships across the organisation.
Continuous Improvement
: Actively participate in call coaching and professional development sessions.
What you will bring
To succeed in this donor focused customer service role you will enjoy managing inbound communications and will be comfortable working independently within a supportive and qualified team environment.
You are energised by learning and inspired by the opportunity to contribute to a humanitarian organisation.
Ideally you can demonstrate the following:
Experience in a call centre and/or customer service role, preferably within the not-for-profit sector
Confidence using CRM systems and strong computer literacy (Salesforce experience well regarded)
High attention to detail and accuracy in your work
Excellent written and verbal communication skills, and the ability to manage competing priorities
An understanding of and alignment with MSF's mission and values.
In MSF Australia, the following four values form the foundations of our culture: Courage, Integrity, Inclusion and Pragmatism.
They guide us in our work every day, driving our behaviour as we approach delivery of our social purpose and vision.
MSF Australia is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff.
We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda.
We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply.
We invite all requests for a reasonable adjustment to the recruitment process if this will support your application.
For more information, please call or email MSFA Human Resources on *************** ******
#J-*****-Ljbffr

📌 Supporter Relations - Donor Facing Officer (Sydney)
🏢 Médecins Sans Frontières (MSF)
📍 Sydney