Customer Service Representative – Medical Devices
Benefits
Contract from current day to 30 June ****
Located in Macquarie Park ****
Global medical device organisation
Supportive and collaborative team environment
About the company
Our client is part of a global leader in the medical device industry, offering an innovative, collaborative and customer-focused working workplace.
About the opportunity
An opportunity is available for an experienced Customer Service Representative to join an established team in Macquarie Park.
This front-office role will manage customer enquiries, order processing and work closely with internal teams to ensure products and services are delivered efficiently.
Duties
Manage inbound customer enquiries, orders and complaints
Process urgent, capital and clinical orders
Coordinate product returns, credits and shipments




Manage customer accounts and pricing discrepancies
Liaise with internal teams, customers and 3PL providers
Support consignment reconciliation and month-end activities
Manage the customer service inbox and reporting
Skills and Experience
Previous customer service experience within a sales environment
Strong phone-based customer service and communication skills
Intermediate Excel and Microsoft Office skills
ERP and CRM system experience; SAP highly regarded
Strong attention to detail and ability to prioritise workload
Culture
Join a collaborative and customer-focused team within a global healthcare organisation passionate about delivering quality products and services that support better patient outcomes.
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