XPT Software Australia Pty Ltd | Contract
Business Analyst
Melbourne, Australia | Posted on 07/25/2025
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Job Role
Business Analyst (Telecom Domain)
Location
Sydney & Melbourne
Job Responsibilities
• Captures business and user requirements (as stories for agile shops)
• Ensures requirements are understood, developed, tested, and delivered to specification




• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
• Represents project stakeholders throughout planning, development, and release processes
• Works with the platform team to develop release estimates
• Supports the testing effort
• Works with stakeholders to drive adoption
• Define processes across Customer/IT/Employee workflows.
• Fluent in both written and spoken English
• Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
• Must have robust ServiceNow technical knowledge
#J-*****-Ljbffr

📌 Telecom Business Analyst & Servicenow Specialist (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne