Job Description · Must Have Skills: Operations Projects Manager · Operations Manager – Command Centre, · Operations Manager – Field Services, TechZone Part of end-to-end IT support team which also managed projects · Nice to Have Skills: Leader in a field operations and technical support team delivering 24/7 IT services across operational control rooms, concourses, and corporate workspaces.
Accountable for operational governance, field technician dispatching, shift scheduling, queue backlogs, and resource utilization to maintain 99.9%+ availability for critical operational workstations.
Governed walk-in TechZone operations and equipment staging depots; directed hardware deployments, spares inventory, warranty repairs, and quick device turnaround to drive high first-contact resolution.
Ensure operational readiness and service restoration within stringent contractual SLAs and KPIs across hybrid on-prem, cloud, and distributed network architectures (Cisco, Palo Alto, SD-WAN).
Serve as primary operational escalation lead for enterprise asset directors and business stakeholders,



convening rapid response technical bridges and mobilizing cross-functional engineering teams.
Standardized change control procedures, mitigating risk across code promotions and reducing after-hours production incidents.
Requirements Requirements • Must Have Skills: Operations directed hardware deployments, spares inventory, warranty repairs, and fast device turnaround to drive high first-contact resolution.
Ensure operational readiness and service restoration within stringent contractual SLAs and KPIs across hybrid on-prem, cloud, and distributed network architectures (Cisco, Palo Alto, SD-WAN).
Serve as primary operational escalation lead for enterprise asset directors and business stakeholders, convening rapid response technical bridges and mobilizing cross-functional engineering teams.
Standardized change control procedures, mitigating risk across code promotions and reducing after-hours production incidents.

📌 Operation Manager (Tech Zone) (Perth)
🏢 Xpt Software Australia
📍 Perth