The Practice Manager is a senior business leader responsible for the efficient, compliant and profitable operation of Regional GI, and for guiding the practice through its next phase of growth. Working closely with the Directors, the Practice Manager will lead and develop the administration team, own the day-to-day operations of the practice, drive business performance and strategic planning, identify and implement new systems and AI tools, build a culture of learning and accountability, ensure clinical governance and compliance obligations are met, and support the recruitment and onboarding of new gastroenterologists.
Key responsibilities
Oversee all practice operations, including front-of-house, patient flow, billing, scheduling and patient claims
Prepare and maintain rosters for onsite staff, approve timesheets and manage leave to ensure optimal coverage
Oversee theatre list management and coordination with partner hospitals and day surgeries
Partner with the Directors to develop and deliver the practice's strategic and business plans, including recruitment of additional gastroenterologists, new services, new rooms and new sites
Prepare, monitor and report on budgets, financial performance, revenue cycle, key performance indicators and practice dashboards
Research, evaluate and pilot AI and automation tools in consultation with the Directors and clinicians, with a transparent business case, measurable outcomes and a plan for change management
Lead, train, manage, review and develop administration staff
Oversee risk management and governance operations, including incident reporting, complaints and open disclosure processes
Maintain compliance with relevant standards and legislation, including privacy and health records obligations,



WHS, infection control and Medicare billing requirements
Lead the practical onboarding of new gastroenterologists, including rooms, systems, credentialing, billing set-up and hospital liaison
About you
Demonstrated experience in practice, business or operations management, ideally in healthcare, specialist medical or procedural settings
Proven leadership of teams, including recruitment, performance management and staff development
Sound business and financial acumen, including budgeting, financial reporting, revenue cycle and supplier negotiation
Proactive, self-directed approach, with a track record of identifying problems and opportunities and acting on them without needing direction
Demonstrated experience improving systems, processes and workflows
Proficiency with medical practice software, Microsoft Office and digital systems
Excellent written and verbal communication and interpersonal skills, with the ability to deal with patients, clinicians and stakeholders with empathy and professionalism
Genuine curiosity and an active learning mindset, including a willingness to learn about and apply AI and emerging technologies in a practice setting
About us
Regional GI is a growing private gastroenterology and hepatology practice servicing Wagga Wagga and the wider Riverina. The practice provides specialist consulting, endoscopy and advanced endoscopic resection services across multiple sites, and is expanding its team of gastroenterologists. We are committed to high-quality, patient-centred care, clinical excellence and continual improvement, and we are looking to embrace modern technology, to deliver better care and a better experience for patients and clinicians.
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📌 Practice Manager (Wagga Wagga)
🏢 REGIONAL GI
📍 Wagga Wagga