Retail & Repair Coordinator
Job Description
About Kixup Repairs
Kixup Repairs has proudly served the Mount Isa community for over 10 years, specialising in phone, tablet, laptop, and gaming console repairs. We're passionate about customer service, fast turnarounds, and providing honest, high-quality repairs that people can trust.
We're looking for a motivated and reliable team member to join our crew and help keep the store running smoothly — from customer service to admin and everything in between.
Position Overview
The Retail & Repair Coordinator plays a crucial role in the day-to-day operations of the store. This position supports both front-of-house customer interactions and back-of-house admin and logistics. You'll help ensure customers have a great experience, repairs are processed efficiently, and the store is well‐organised and clean.
Key Responsibilities
Greet customers, assess device issues, and complete repair intake forms
Sell accessories, screen protectors, and other retail products
Provide repair updates and collect outstanding balances
Follow up on uncollected repairs
Manage daily banking and end‐of‐day reconciliation
Package and post devices as required
Track and manage parts inventory, ensuring stock levels are maintained
Maintain a clean, organised, and professional store environment
Ensure all repairs and sales are accurately logged in POS and ticketing systems
Meet and exceed individual and store-wide KPIs (e.g., sales targets, follow‐up success rate)
Identify opportunities to improve customer satisfaction and store efficiency
Skills & Experience
Friendly and professional communication skills




Strong attention to detail and organisation
Reliable, punctual, and trustworthy
Comfortable using POS systems and basic digital tools
Preferred:
Previous experience in retail, admin, or customer service
Interest in tech or repair work is a bonus (but not required)
What You'll Get
Supportive team and a relaxed, community‐first culture
On‐the‐job training and upskilling opportunities
Staff discounts on repairs and products
Opportunity to grow into more senior roles
We are seeking a highly motivated and customer‐oriented Retail Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service, maintaining a clean and organised store, and assisting with sales and inventory management.
Responsibilities:
Greet and assist customers in a friendly and professional manner
Process sales transactions accurately and efficiently
Maintain a clean and organised store environment
Assist with inventory management, including receiving and stocking merchandise
Provide product knowledge and recommendations to customers
Handle customer complaints and concerns in a timely and effective manner
Assist with visual merchandising and store displays
Perform other duties as assigned by management
Qualifications:
Previous retail or customer service experience preferred
Strong communication and interpersonal skills
Ability to work in a quick‐paced environment and multitask effectively
Basic math skills and ability to handle cash transactions
Knowledge of retail sales principles and practices
Ability to work a flexible schedule, including Saturdays
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