Information Technology Technical Support Officer (Service Desk)
Commencement Date:
Monday 23 November, ****
Employment Type:
Full-time, permanent
Salary Range:
CES Office Salary Scale Level 5 - $92,****** to $104,****** Gross per annum
Closing Date for Applications:
11pm Sunday 15 November ****
Catholic Education Services, Cairns
Catholic Education Services in the Diocese of Cairns is a dynamic and growing organisation that is actively inviting schools to co-create with us, schools that are places of rich learning for now and into the 22 nd Century.
Our vision is to
offer every student in every school a world class education enriched by their lived encounter with the Catholic Faith.
About the Role
The Technical Support Officer (Service Desk) is a front line helpdesk role, providing direct user support within our busy head office and school environments. You will act as the first point of contact for IT assistance, with support from a Team of experienced IT staff for more complex issues.
The role requires strong interpersonal and communication skills, with the ability to deliver clear, patient, and professional user assistance and mentorship, particularly to non-technical users.
Responsibilities include daily service desk support, routine checking of office systems such as meeting rooms, AV equipment, printers, and desktop and collaborative technologies, as well as travel to school sites across the region - Cairns and the Northern Beaches
About You
To be successful in this role you will need to demonstrate:
Robust customer service skills with a friendly, professional approach




Existing experience in supporting Information Technology systems
High interpersonal and communication skills
Strong organisational skills and the ability to manage routine and reactive tasks
Professional presentation suitable for a front facing support role
A willingness to learn and work collaboratively within a technical support team
Essential Requirements
Hold a Working with Children Blue Card
Be fully supportive of the ethos of Catholic Education
Current
valid driver's licence
(travel to school sites is required)
What we offer
Ongoing mentoring and guidance from a team of experienced IT professionals.
Exposure to a diverse range of technologies in the head office and school-based environments
The opportunity to build strong customer service and technical skills while supporting staff across the region
Competitive Salary range per annum, pending experience
*****% Employer Superannuation Contribution
Annual Leave with 17.5% leave loading
14 Weeks' paid parental leave
Access to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable)
Access to Employee Assistance Program
Access to Fitness Passport Membership
For further information about the role, please download the
Position Description
IT Technical Support Officer L5 Position Description
Intending applicants must be fully committed to creating and maintaining a child safe organisation.
Catholic Education is an equal opportunity employer.
Enquires
Milos Stillman - Information Technology Technical Support Supervisor
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📌 It Technical Support Officer - Catholic Education Cairns (Queensland)
🏢 Cairns
📍 Queensland