About the Company
Our client is a customer-focused service organisation committed to delivering reliable, high-quality technical support and maintenance solutions.
Their team prides itself on professionalism, safety, and efficiency, working closely with clients to ensure service outcomes consistently meet agreed standards.
Due to continued growth, they are seeking an organised and proactive Service Coordinator to support our service operations.
About the Role
As a Service Coordinator, you will play a critical role in the day-to-day coordination of service activities.
You will be responsible for managing incoming service requests, scheduling and dispatching technicians, and acting as a key point of contact for customers.
This role requires strong organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced service environment.
Key Responsibilities
Manage and prioritise incoming service requests
Schedule and assign jobs to technicians based on availability and skill set
Coordinate daily activities of service technicians and subcontractors
Answer and follow up incoming phone calls and monitor the service inbox
Communicate professionally with customers, providing timely updates
Create, track, and close service tickets accurately
Create service jobs and quotations
Schedule jobs in technicians' calendars and coordinate subcontractor engagement
Plan and allocate resources to meet IFOT, labour productivity, and lost time KPIs
Coordinate breakdown responses and preventative maintenance services
Liaise with customers to schedule validation and preventative maintenance work
Review subcontractor invoices




Book travel and accommodation for service staff
Ensure workshop machines are clearly identified and tracked
Process incoming goods and link them to relevant service jobs
Ensure after-hours call coverage is maintained
Collaborate closely with the technical team to maintain workflow efficiency
Ensure safe working practices and procedures are followed at all times
Support a strong commitment to exceptional customer service delivery
Skills and Experience
Proven experience as an administrative assistant or service coordinator, ideally within a service or technical environment
Strong communication and customer service skills, with the ability to translate technical information into client-friendly language
Demonstrated experience in dispatching, scheduling, or service coordination
Excellent organisational and time management skills with the ability to prioritise and multitask
High attention to detail and ability to maintain accurate records
Proficiency in Microsoft Office and service management systems
A proactive, solutions-oriented mindset and strong problem-solving skills
A cooperative team player who thrives in a fast-paced environment
Benefits
Stable, full-time role within a growing organisation
Supportive and collaborative team environment
Opportunity to work closely with technical specialists and service leaders
Ongoing training and development opportunities
Competitive salary commensurate with experience
How to Apply
If you are an organised and customer-focused service professional looking to take the next step in your career, we'd love to hear from you.
Please click on the Apply Now button and attach a copy of your resume quoting reference number *****TH.

📌 Service Coordinator (Melbourne)
🏢 Morgan Consulting Idibu
📍 Melbourne