Description
Job Details
Employment type:
Permanent, full time
Start date:
13
January ****
Training:
Full-time attendance required online for 2 weeks to ensure your success in the role
Location:
ACT, NSW, QLD, SA, TAS, WA, NT
Make a difference everyday
At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments.
As a Customer Engagement Representative, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.
This role offers flexibility to suit your life, with hybrid or fully remote options based on your location.
You'll be the first point of contact for CSC's members, helping them make sense of their super and providing clear, caring guidance.
Whether it's a question about their balance, a benefit, or insurance, you'll be there to support them with empathy, confidence and clarity.
What you'll do
Respond to inbound customer calls and emails with professionalism and care
Break down complex information in ways that are easy to understand
Use our knowledge library and website to help guide members
Balance phone and written communications as scheduled by our workforce team
Remain open to feedback and growth—coaching is part of the culture here
What
we're
looking for
Experience in a customer-facing role (call centre or financial services ideal)
Empathetic, calm and confident communicator—even during tough conversations
Quick thinker who's comfortable learning new systems and processes
Understanding of privacy, compliance and professional standards
Why join CSC?




You will have meaningful work in an environment where you have the opportunity to contribute to our customers retirement journey and make a difference every day to the lives of others.
Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supported
CSC are committed to ensure people at CSC thrive - we create learning and development opportunities and nurture our people's careers, so they lead meaningful and balanced work lives.
How to apply?
To apply for this chance, please submit your application via the Apply link in this advertisement.
To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
Please note: no agency applications accepted
What you'll get in return - A career where you'll belong
At CSC, we're committed to more than super — we're committed to people.
That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it's a plan.
We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We're proud to be an equal opportunity employer — and proud of the progress we're making.
Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:

📌 Customer Engagement Representative (Call Centre) (New South Wales)
🏢 Elmo
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