Description
At Suncorp, we're passionate about helping people when they need it most.
We're looking for CTP Claims Advisors to join our Statutory Benefits team, supporting customers who have been injured in a motor vehicle accident.
What you'll do:
Manage day-to-day activities across a portfolio of claims
Build strong relationships with customers and provide regular updates throughout their claim
Liaise with internal and external stakeholders, including medical and allied health professionals
Gather and review information to make informed decisions around treatment and care
Support customers through what can be a challenging and vulnerable time
Maintain accurate records and meet legislative, regulatory and compliance requirements
What you'll bring:
Strong customer service experience and excellent communication skills
Experience in healthcare, medical reception, allied health, general reception or sales will be highly regarded
Previous insurance or claims experience is desirable, but not essential
A great phone manner and ability to build rapport with a diverse range of customers
Strong problem-solving and decision-making skills
The ability to manage competing priorities in a fast-paced environment
Confidence using technology and learning new systems
A proactive, adaptable and collaborative approach
Genuine interest in building a career and helping people
What You'll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.




Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you
Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 900+ retailers, Fitness Passport, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact
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for a confidential conversation.
To apply for this prospect, please submit your application directly via the link provided.

📌 Claims Advisor (New South Wales)
🏢 Suncorp
📍 New South Wales