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Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
·
Supporting complex real-time monitoring environments.
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Part of end-to-end IT support team which also managed projects
·
Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC
Remedy, QuickBooks, MSProjets, Service Now
·
Java, JavaScript, HTML, CSS,
PHP, C++, Python, .
Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS.
Windows, Linux, Mac OS, IOS, Android
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Nice to Have Skills:
·
Life cycle of Incidents associated with EUC equipment and EUC
software, and provide break/fix support, advice, and assistance to Authorized
Users.
·
Incident handling (P1/P2 issues) and Proxy clustering and Slow
browsing issues, URL filtering (block/allow websites)
·
Coordinate with Customers' vendors for provision of end-user
support (e.g., Hardware Vendor technicians for warranty repair/replacement
·
Replace equipment and/or software in order to conduct a repair,
support the Authorized User by copying data, performing backups and restoring
data and backups to the replacement EUC device
·
Operational support for certified Network Printers / Scanners /
MFPs / Plotters / Label Printers / Tag Printers using proxy network
·
Loading/Reloading of PCs with Customer standard image for
deployment.
·
operational support for disaster recovery and BCP emergency
response activities in the event of emergency situations and annual testing
requirements at local sites
Detailed Job Description
·
IT




qualified with over 10 + years of hands-on expertise in infrastructure,
end-user support, and across enterprise environments with Install / Move /
Add / Changes and co-ordination with respective OEMs and/or Customer
facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters
/ Label Printers etc.
Onsite operational
support of voice end points (e.g., Physical hard phones on desk running over
·
Life cycle of Incidents associated with EUC equipment and EUC
software, and provide break/fix support, advice, and assistance to Authorized
Users.
·
Coordinate with Customers' vendors for provision of end-user
support (e.g., Hardware Vendor technicians for warranty repair/replacement
·
Replace equipment and/or software in order to conduct a repair,
support the Authorized User by copying data, performing backups and restoring
data and backups to the replacement EUC device
·
Operational support for certified Network Printers / Scanners /
MFPs / Plotters / Label Printers / Tag Printers
·
Loading/Reloading of PCs with Customer standard image for
deployment.
·
End-to-end stewardship/ownership of Incidents escalated to
Customer's support groups to incident resolution
·
Coordination with Customer's support teams for execution of
maintenance, upgrades, enhancements, or changes
·
operational support for disaster recovery and BCP emergency
response activities in the event of emergency situations and annual testing
requirements at local sites

📌 Euc Engineer Desktop Support (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne