Job Description
Customers.
Solutions.
Variety.
A role where you're right in the middle of it all.
If you enjoy talking to customers, solving problems and seeing an order through from the first enquiry to the final delivery, this could be the role for you.
A1 Roadlines is looking for a proactive Internal Sales & Customer Service Coordinator to join our Knoxfield team.
This isn't a role where you'll spend every day doing the same thing.
One minute you could be preparing a quote, the next helping a customer with a parts enquiry, checking the progress of an order with Production, or working through a service request.
You'll become an important link between our customers and the teams that make things happen, helping ensure every enquiry, order and request receives the attention it deserves.
And while you'll be part of the close-knit A1 Roadlines team, you'll also have the stability and opportunities that come with being part of the broader Varley Group.
About A1 Roadlines
A1 Roadlines has been supporting Australia's road safety and traffic management industries for more than 50 years.
Our specialist products and solutions include:
Scorpion Truck Mounted Attenuators (TMAs)
Automated Cone Laying Machines (ACLMs)
Portable Traffic Lights
Traffic Control Equipment
Parts, servicing and aftermarket support
Today, A1 Roadlines is proudly part of Varley Group, one of Australia's longest-established privately owned engineering and manufacturing organisations.
That means you'll get the best of both worlds: a close-knit business where your contribution is visible, backed by the strength and stability of a larger Australian organisation.
The Opportunity
We're looking for someone who genuinely enjoys providing great service and takes ownership of getting things done.
You'll be one of our key day-to-day contacts for customers, managing enquiries, preparing quotations, coordinating orders and ensuring customers are kept informed along the way.
You'll work closely with Sales, Production, Purchasing and Business Operations, so you'll quickly develop an understanding of how the whole business works.
This is an ideal opportunity if you enjoy:
Customers + coordination + problem solving + variety.
About the Role
We're looking for a proactive and customer-focused Internal Sales & Customer Service Coordinator to join our team.




This is more than a traditional internal sales role.
You'll become a key point of contact for customers, supporting enquiries, preparing quotations, processing orders and coordinating customer requirements through to completion and delivery.
Working closely with Sales, Production, Purchasing and Business Operations, you'll play an important role in ensuring customers receive a seamless and professional experience from enquiry through to delivery.
What You'll Be Doing
You'll be involved across the customer journey, including:
Managing customer enquiries across phone, email and online channels
Preparing quotations and proactively following up opportunities
Processing customer orders and maintaining accurate records
Coordinating orders from initial enquiry through to completion and delivery
Keeping customers updated on progress, availability and delivery timeframes
Raising job sheets and maintaining associated documentation
Monitoring stock availability and managing backorders
Supporting parts sales and aftermarket enquiries
Assisting with service and inspection enquiries
Working closely with Production to coordinate customer requirements and delivery commitments
Building strong, long-term customer relationships
Identifying additional sales and service opportunities
Helping improve the way we manage customer service and sales processes
You'll have support around you, but we'll also give you the opportunity to take ownership, learn the products and become someone our customers and internal teams can rely on.
About You
We're less interested in finding someone who ticks every box and more interested in finding someone with the right attitude, customer focus and willingness to learn.
You'll probably enjoy this role if you're someone who:
Likes speaking with customers and building relationships
Takes ownership rather than waiting to be asked
Enjoys solving problems and finding solutions




Can keep track of multiple orders, enquiries and priorities
Communicates clearly and follows through on commitments
Pays attention to the details
Enjoys being part of a practical, down-to-earth team
Is interested in learning technical products and developing industry knowledge
Ideally, you'll also bring:
Previous Internal Sales, Customer Service, Sales Support or Account Coordination experience
Experience preparing quotations and processing customer orders
Strong administration and organisational skills
Confidence using Microsoft Office and business systems
Experience within manufacturing, engineering, automotive, transport, industrial or trade-related environments is highly regarded
Exposure to ERP or CRM systems would be advantageous
Why A1 Roadlines?
We're offering more than just another customer service role.
You'll have the chance to:
Build genuine relationships with customers rather than simply process transactions
Enjoy plenty of variety across sales, service, parts and customer support
Learn technical products and develop valuable industry knowledge
Work closely with different areas of the business and see the results of your work
Join a supportive, close-knit and practical team
Build a long-term career backed by the broader Varley Group
You'll also receive:
Competitive hourly rate
Stable, full-time employment
Long-term career development opportunities
Employee Assistance Program (EAP)
Exposure to a national engineering and manufacturing organisation
Opportunities to grow into broader sales, account management or business development roles over time
Ready for Something Different?
If you're a customer-focused person who enjoys variety, problem-solving and being part of a team where your contribution genuinely matters, we'd love to hear from you.
You don't need to know everything about our products on day one.
Bring the right attitude, strong customer service skills and a willingness to learn, and we'll help you build the rest.
Apply now and start your next chapter with A1 Roadlines and Varley Group.
As part of our recruitment process, applicants may be asked to complete a short questionnaire to help us better understand their experience, career aspirations and suitability for the role.

📌 Internal Sales And Customer Service Officer (Melbourne)
🏢 Varley Group
📍 Melbourne