Company Description
Located right in the heart of the Perth CBD,
Mercure Perth
combines modern comfort, warm Australian hospitality, and locally inspired experiences.
As part of the global
Accor
family, our hotel offers guests a vibrant base to explore the city while providing our team with an inclusive, energetic, and supportive work culture.
At Mercure, we believe that great hospitality starts with genuine human connections.
We take pride in being "local legends"—sharing the best of Perth with our guests from arrival through check-out.
When you join our team, you're not just taking on a job; you're unlocking opportunities for global growth opportunities, continuous learning, and a community that values passion and teamwork.
Job Description
We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth.
As the face of our hotel, you'll be the star of the show—making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!
Roll out the red carpet!
Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay
Master the art of check-in and check-out—keeping things smooth, accurate, and hassle-free for our guests
Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism
Become a Perth expert!
Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable
Team up with other departments to make guest requests happen and keep everyone comfortable and happy




Keep the front desk looking sharp and organized—your workspace, your pride
Handle payments and guest accounts with precision and confidence
Be the champion of our hotel's commitment to excellence in customer service and professionalism—you're the difference-maker!
Thrive in the fast-paced action!
Juggle multiple tasks and adapt on the fly with energy and enthusiasm
Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations
Offer and deliver valet parking services for our guests who arrive with vehicles
Qualifications
**Required Qualifications:**
Proven customer service experience in a hospitality or hotel environment
Excellent verbal and written communication skills in English
Proficiency in handling cash transactions and point-of-sale systems
Ability to multitask and prioritise in a fast-paced environment
Strong problem-solving skills with a customer-focused approach
Professional presentation and demeanour
**Preferred Qualifications:**
Previous experience with Opera (hotel property management system)
Valid manual driving licence with valet parking experience
Knowledge of Perth's local attractions and tourism offerings
Hospitality or hotel management certification or training
Experience in a front-office or guest-facing role
Flexibility to work shifts, including evenings and weekends
Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

📌 Guest Service Agent (Perth)
🏢 Accor
📍 Perth