Company Description
Belong in a place where you can be yourself and let your passion shine.
At Sofitel Adelaide, we believe luxury is brought to life through genuine human connection, exceptional experiences and an uncompromising commitment to excellence.
Join a hotel community where your contribution is valued, your talents are celebrated and you are empowered to make a difference.
Here, you will have the freedom to share ideas, challenge convention and master your craft, while creating personalised experiences that make every guest feel genuinely special.
Together, we celebrate the joy of hospitality, the richness of cultural connection and the pursuit of excellence, creating extraordinary experiences for our guests and meaningful opportunities for our Heartists® to grow.
Job Description
You are the first voice our guests hear and a central point of connection throughout their stay.
You provide a warm and professional welcome over the phone, manage the hotel switchboard, direct calls and respond to guest enquiries and requests with care and confidence.
By listening, anticipating and taking ownership, you connect guests with the right people and services across the hotel, helping to create an effortless experience where every guest feels recognised, genuinely cared for and supported at every touchpoint.
Qualifications
What you will bring to the role:
A guest-focused personality is essential




Excellent verbal and written English communication skills; additional languages are advantageous
Exceptional interpersonal skills, problem solving capability, organisation and attention to detail
Prior experience working with Opera or another Property Management System
Ability to prioritise, make sound decisions and remain composed in a complex, fast-paced operating environment
A valid South Australian Responsible Service of Alcohol certification
Whilst availability to work over a 7 day roster is desirable, candidates seeking a versatile work arrangement to suit personal commitments are encouraged to apply
Additional Information
Thrive in our Sofitel community, with:
Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
Up to 50% discount on meals at Sofitel Adelaide
Family & Friends accommodation discounts
Learning programs through our Academies
Fully laundered uniform provided
Free 24 hour access to our Employee Assistance Program
Opportunities to develop your talent and grow within our property and across the world!
Ability to make a difference through our corporate social responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Special note:
Only applicants currently located in Australia with full Australian working rights will be considered.

📌 Guest Service Centre Agent (South Australia)
🏢 Accor
📍 South Australia