EXPRESSIONS OF INTEREST
Support Officer
Division:
Revenue NSW
Employment Type:
2x Temporary full time opportunities (35hp/w) with a possibility of becoming ongoing
Grade:
Clerk Grade 3/4
Salary:
Base Package - $87,199 to $95,482p/a + Superannuation and annual leave loading
Location:
Any Revenue NSW Office - Parramatta, Maitland, Gosford, Lithgow or Wollongong
Applications Close: Monday 9 November @ 11:59PM
Applicants who are currently sitting in a grade 3/4 talent pool are encouraged to apply to express their interest.
About the Team
The Fines Act **** provides customers with options to finalise an offence by either paying the fine, requesting a review, or electing to have the matter determined in the Local Court by a magistrate.
The Fines Compliance team processes customer-initiated court elections and manages court withdrawals received from Issuing Authorities.
The team also prepares Section 257 Certificates for Transport for NSW and administers customer appeals.
About the Role
The Support Officer role sits within Revenue NSW.
We are the state's principal revenue management agency and are a part of the Department of Customer Service (DCS).
We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner.
Through this we give back to the community and fund essential State services for the people of NSW.
Key Responsibilities
Deliver
high-quality customer service by providing accurate information,
assistance, and support to ensure the effective operation of the court
team.
Whilst
the majority of our work is replying to customers in written form, you are
also required to call customers to engage in discussions to better
understand their situation and enhance the customer experience.
Our
Customer Service Support Officer's work autonomously in a virtual
workplace whilst remaining engaged with their peers and management from
across our Maitland, Lithgow, Parramatta, Wollongong and Gosford
locations.
The
Court team is currently supporting a major initiative—the "21‐day cooling‐off"




project—which will change how court elections are managed.
You will need
to be adaptable, open to change, and demonstrate resilience.
About you
To be successful in this role, you will demonstrate:
The
ability to adapt to changing priorities and perform effectively in a
fast-paced environment while maintaining accuracy and efficiency.
The
ability to work both autonomously and collaboratively with minimal
supervision.
Strong
written and verbal communication skills, including the ability to prepare
clear and concise correspondence.
A
commitment to customer service, consistently placing the customer at the
centre of all interactions.
What we need from you:
To apply, please attach a copy of your CV and a cover letter (maximum 2 pages) outlining your relevant experience and capabilities.
For any questions relating to the role please contact Jennifer Tongue at ******
Working at DCS
35-hour working week, with opportunities for flex leave where additional hours are worked
Revenue NSW is proud of our diverse and regional teams.
We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)
Learning tools are available for ongoing professional development
Health and wellbeing programs
Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW.
Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.




From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
Salary Grade 3/4, with the base salary for this role starting
at $87,199 base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Amy Vierboom via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday 9 November @ 11:59PM
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Eoi - Support Officer (New South Wales)
🏢 the original
📍 New South Wales