Job DescriptionLooking for an organised Business Support Officer with strong customer service and administration skills.
Your new company
Our client is a key player in Queensland's $50 billion building industry, employing 235,000 people, they maintain vital assets like schools and hospitals.
With 1,500 staff and extensive facilities, it supports regional areas, trains young tradespeople, and swiftly responds to disasters, ensuring community resilience and industry stability.
Your new role
Provide qualified customer service and respond to enquiries in a timely manner
Manage incoming and outgoing calls, emails and general correspondence
Follow up outstanding maintenance works and invoices with contractors and customers
Liaise with suppliers, contractors and internal stakeholders to support effective service delivery
Maintain accurate records and complete high-volume data entry across business systems
Prepare and update reports, spreadsheets and administrative documentation
Monitor outstanding requests and ensure appropriate follow-up is completed within required timeframes
Provide general administrative support while working within a fast-paced, KPI-driven environmentWhat you'll need to succeed
Previous experience in administration, business support or customer service




Strong customer service skills with confidence communicating over the phone and email
Excellent data entry skills with a high level of accuracy and attention to detail
Proficiency in Microsoft Office Suite, particularly Excel
Strong organisational and time management skills with the ability to prioritise competing tasks
Confidence liaising with contractors, customers and internal stakeholders
Ability to follow up outstanding tasks and work to set deadlines and KPIs
Proactive, professional and team-focused approach to workWhat you'll get in return
This is a great opportunity to join a busy government team in Rockhampton on a temporary contract from 9 November **** to 29 January ****, with the possibility of extension.
You'll gain valuable experience across customer service, contractor coordination, data processing and business administration while working within a supportive and fast-paced environment.What you need to do now
If you're interested in this role, applications can be submitted via the "apply now" button.
Please ensure you are submitting an up-to-date CV.
If you have any further questions, please contact Tanaya Tolson on **************.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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📌 Business Support Officer (North Mackay)
🏢 Hays
📍 North Mackay