XPT Software Australia Pty Ltd | ContractBusiness AnalystMelbourne, Australia | Posted on 07/25/2025XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services companyXPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.We have served100+ clients globally, fulfilling their onsite-offshoreneeds.Job DescriptionJob RoleBusiness Analyst (Telecom Domain)LocationSydney & MelbourneJob Responsibilities• Captures business and user requirements (as stories for agile shops)• Ensures requirements are understood, developed, tested,



and delivered to specification• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements• Represents project stakeholders throughout planning, development, and release processes• Works with the platform team to develop release estimates• Supports the testing effort• Works with stakeholders to drive adoption• Define processes across Customer/IT/Employee workflows.
• Fluent in both written and spoken English• Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery• Must have robust ServiceNow technical knowledge
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📌 Telecom Business Analyst & Servicenow Specialist (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne