Job Type: Full-time

Job DescriptionDescriptionField-based technical service role across Western AustraliaService, repair, install and support Graphic Communications equipmentDevelop your technical expertise with training and regional exposureOUR STORYAt FUJIFILM Business Innovation Australia, we help organisations make practical progress through technology. For more than 65 years, we’ve supported Australian businesses to manage information, work more securely, and grow confidently. Today, we continue to evolve, helping customers build the foundations for safe, responsible and effective digital transformation. When you join our team, you’ll grow your career while contributing to meaningful outcomes for our customers and business.THE OPPORTUNITYWe have an exciting permanent full-time chance for a Customer Service Representative to join our highly skilled team in Western Australia.This is a hands-on, field-based technical service role supporting customers across our Graphic Communications product range. You’ll spend the majority of your time at customer sites, delivering repairs, installations, training and ongoing technical support.You’ll support customers within the metropolitan area as well as in regional Western Australia. Flexibility to travel for approximately one week each month, including overnight stays, is required.Key Responsibilities:Diagnose, service and repair Graphic Communications equipment at customer sitesComplete equipment installations and provide customer training and ongoing supportManage device connectivity requirements and provide remote technical support when requiredMaintain service records, tools, parts, vehicle stock and field administrationKeep customers informed and escalate technical issues when specialist support is requiredSkills & QualificationsPrevious experience in a technical service role, ideally within the print industryStrong mechanical aptitude,



technical capability and practical problem-solving skillsExcellent communication skills and the ability to explain technical issues clearlyStrong customer service, relationship-building and time-management skillsA qualification in networking, mechanical or electrical engineering, or equivalent experience, along with a current driver’s licenceThe successful candidate will also need to complete our standard pre-employment checks and obtain the relevant role-specific clearances, including Working with Children and occupational health and safety clearances.BENEFITS:In-house training and development, supported by a generous Educational Assistance policyDiverse career development opportunities across the businessDiscounted access to a large network of gyms, pools and leisure centres through Fitness PassportEmployee discounts, rewards and recognition through our Gold Pass platformIncome protection and life insuranceSalary packaging and novated leasing optionsEmployee Resource Groups, including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership network)OUR COMMITMENTAt FUJIFILM BI Australia, our commitment is to create a workplace where people feel respected, supported and able to contribute. Through Fujifilm’s global Diverse Stories approach, we recognise that every person brings experiences, perspectives and aspirations that strengthen how we work together, support our customers and contribute to innovation.We value diversity, equity and inclusion, and are committed to fair, respectful and inclusive workplace practices. By listening to different stories and learning from one another, we help bring the Fujifilm Group Purpose, “Giving Our World More Smiles”, to life. We welcome applications from people of all backgrounds, experiences and perspectives.If this sounds like the role for you please click the below “Apply Now” button and kickstart your application.For further info you can also contact our Talent Acquisition team at [email protected].

📌 Customer Service Representative (Perth)
🏢 Fujifilm Business Innovation
📍 Perth